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Digicel Digicel

Senior IP Engineer

Job Description

As the only Digital Operator in the Pacific, Digicel is powered by two things: great technology and great people. Technology is ever-changing and so are our customers’ needs. So, we also are in a state of constant change to ensure we provide the latest and most innovative services to our customers across the Pacific.

The Senior IP Engineer is responsible for the technical system operations support and maintenance of Digicel IP infrastructure across Hub markets. This includes the enterprise IP core and all related IP edge networks and international points of presence that Digicel may operate. The IP Engineer works closely with other departments in ensuring proper internal communications and advice on infrastructure upgrades, new product rollouts and service support. Providing technical expertise for the continued development and support of the IP infrastructure as well as providing technical support to key stakeholders in developing and implementing products and services to enable Digicel to deliver high quality ICT, Internet and other developed product and services to our customers and business partners. The role reports to IP Manager – Fiji HUB.


Organisational Stakeholders
1. IP Infrastructure effectively managed
  • Readily available to serve as a resource to others in the resolution of highly complex problems
  • Network Capacity analysis provided 
  • Detailed network documentation, technical papers and reports prepared as required.
  • All communication lines, hardware are monitored
  • Problem isolation, determination, resolution, assisting, coordinating, and dispatching resources and equipment are conducted effectively when required
  • Tactical plans designed in accordance with customer specifications
  • Quality job is done right the first time ensured 
  • Testing and evaluation performed of emerging equipment to support the delivery requirements of the network
2. Quality and compliance requirement maintained
  • Full compliance with all relevant SOPs and other relevant internal policies and procedures ensured
  • Risk management system developed, effectively implemented and continuously refined in consultation with management
3. Timely and efficient service support provided
  • Technical expertise provided for the continued development and support of the IP infrastructure
  • Technical support ensured to key stakeholders in developing and implementing products and services to enable Digicel to deliver high quality ICT, Internet and other developed product and services to our customers and business partners
4. Teamwork and cooperation
  • Cooperation within the team and greater function / department
  • Cooperation across functions / departments
  • Work collaboratively to achieve the set targets and goals

Responsibilities - Critical Competencies

Competence Description
Business Performance Manage the performance of the organisation.
Risk Management Analyse and manage risk.
Planning Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Documentation Communicate using formal business writing.
Communication Exchange information through verbal communication
Customer Commitment Demonstrate a commitment to customer service - both internal and external customers.
Commercial Focus Optimize the commercial viability of the organisation.
Relationship Building Build beneficial relationships with suppliers and stakeholders.
Problem Solving Develop practical solutions to a situation.
Negotiation Reach agreement through discussion and compromise.
Self-Management Manage your priorities and objectives efficiently and effectively
Technical Strength Demonstrate knowledge of a specialist discipline.
Research Apply formal research methodologies.
Mathematical Reasoning Apply mathematical reasoning.
Technology Application Apply technology.
Equipment Operation Control the operation of specialised equipment, plant or vehicles to satisfy the demands of the assignment.


Qualification Discipline Notes
Degree IT/Telecom or Engineering B.Sc. or equivalen

Work Knowledge and Experience

  1. Significant experience in Telecommunications or IT.
  2. At least Five (5) years’ experience in IP & Data technology
  3. Cisco CCNA certification
  4. Cisco CCNP certification is desirable
  5. Basic ITIL knowledge
  6. Have practical experience with: -Network configuration, design and management, including router, firewall, network Access servers, GPRS core network, ISP level peering and domain management -Knowledge of Data Communications, including an in depth understanding of TCP/IP, LAN/WAN protocols, Video, Frame relay, ATM, wireless technologies and VOIP -Knowledge of network equipment: routers, bridges, RAS, BRAS and switches -Knowledge of host based, network security, firewalls, intrusion detection, and syslog. -In-depth knowledge of advanced IP switching and routing -Design, operations and maintenance of an WAN,LAN & ISP environment -Functional operations, maintenance of wireless broadband, Video and VOIP technologies. -In depth knowledge of building and maintaining IP core and related access networks -Knowledge of Unix/Linux Operating Systems -DNS concepts and configuration -Fault management and functional integration/operation of the NOC. -Internet and Network Security. -Structure and operation of the internet gateway links. -Network, planning, engineering and development. -Equipment evaluation and selection process


Language Proficiency
Strong written and spoken English language proficiency
Regulatory Compliance Requirements
Cisco CCNA certification


Interaction Comments
International Roaming
Sales and Marketing
Product development
Group Technology
Information Technology
Human Resources
Satellite Communications
Billing Core
Network Operations Center
System vendors
Technical service partners
Service Providers


Attribute Definition
Behavioural Styles
Detail oriented Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Energetic Constantly active and driven to put in effort. Works hard to promote an enterprise.
Reliable Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Objective Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Self Sufficient and Assured Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities
Team Oriented Enjoys being with others as part of a group or team.
Thinking Styles
Analytic Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Decisive Reaches conclusions, promptly and firmly.
Disciplined / Systematic Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach
Well Organized Controls tasks in a well thought out and critical manner



18 Nov 2022

Date Posted

3 months ago

Closing Date