Senior IP Engineer

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Job Description

As the only Digital Operator in the Pacific, Digicel is powered by two things: great technology and great people. Technology is ever-changing and so are our customers’ needs. So, we also are in a state of constant change to ensure we provide the latest and most innovative services to our customers across the Pacific.

The Senior IP Engineer is responsible for the technical system operations support and maintenance of Digicel IP infrastructure across Hub markets. This includes the enterprise IP core and all related IP edge networks and international points of presence that Digicel may operate. The IP Engineer works closely with other departments in ensuring proper internal communications and advice on infrastructure upgrades, new product rollouts and service support. Providing technical expertise for the continued development and support of the IP infrastructure as well as providing technical support to key stakeholders in developing and implementing products and services to enable Digicel to deliver high quality ICT, Internet and other developed product and services to our customers and business partners. The role reports to IP Manager – Fiji HUB.

Outcomes

Organisational Stakeholders
1. IP Infrastructure effectively managed
Readily available to serve as a resource to others in the resolution of highly complex problems Network Capacity analysis provided  Detailed network documentation, technical papers and reports prepared as required. All communication lines, hardware are monitored Problem isolation, determination, resolution, assisting, coordinating, and dispatching resources and equipment are conducted effectively when required Tactical plans designed in accordance with customer specifications Quality job is done right the first time ensured  Testing and evaluation performed of emerging equipment to support the delivery requirements of the network
2. Quality and compliance requirement maintained
Full compliance with all relevant SOPs and other relevant internal policies and procedures ensured Risk management system developed, effectively implemented and continuously refined in consultation with management
3. Timely and efficient service support provided
Technical expertise provided for the continued development and support of the IP infrastructure Technical support ensured to key stakeholders in developing and implementing products and services to enable Digicel to deliver high quality ICT, Internet and other developed product and services to our customers and business partners
4. Teamwork and cooperation
Cooperation within the team and greater function / department Cooperation across functions / departments Work collaboratively to achieve the set targets and goals

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Risk Management	Analyse and manage risk.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Commercial Focus	Optimize the commercial viability of the organisation.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
People
Problem Solving	Develop practical solutions to a situation.
Negotiation	Reach agreement through discussion and compromise.
Self-Management	Manage your priorities and objectives efficiently and effectively
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Research	Apply formal research methodologies.
Mathematical Reasoning	Apply mathematical reasoning.
Technology Application	Apply technology.
Operational
Equipment Operation	Control the operation of specialised equipment, plant or vehicles to satisfy the demands of the assignment.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	IT/Telecom or Engineering	B.Sc. or equivalen

Work Knowledge and Experience

1. Significant experience in Telecommunications or IT.
2. At least Five (5) years’ experience in IP & Data technology
3. Cisco CCNA certification
4. Cisco CCNP certification is desirable
5. Basic ITIL knowledge
6. Have practical experience with: -Network configuration, design and management, including router, firewall, network Access servers, GPRS core network, ISP level peering and domain management -Knowledge of Data Communications, including an in depth understanding of TCP/IP, LAN/WAN protocols, Video, Frame relay, ATM, wireless technologies and VOIP -Knowledge of network equipment: routers, bridges, RAS, BRAS and switches -Knowledge of host based, network security, firewalls, intrusion detection, and syslog. -In-depth knowledge of advanced IP switching and routing -Design, operations and maintenance of an WAN,LAN & ISP environment -Functional operations, maintenance of wireless broadband, Video and VOIP technologies. -In depth knowledge of building and maintaining IP core and related access networks -Knowledge of Unix/Linux Operating Systems -DNS concepts and configuration -Fault management and functional integration/operation of the NOC. -Internet and Network Security. -Structure and operation of the internet gateway links. -Network, planning, engineering and development. -Equipment evaluation and selection process

Requirements

Language Proficiency
Strong written and spoken English language proficiency
Regulatory Compliance Requirements
Cisco CCNA certification

Interactions

Interaction	Comments
Internal
International Roaming
Sales and Marketing
Product development
Group Technology
Information Technology
Human Resources
Satellite Communications
Billing Core
Network Operations Center
External
System vendors
Technical service partners
Service Providers

Attributes

Attribute	Definition
Behavioural Styles
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Energetic	Constantly active and driven to put in effort. Works hard to promote an enterprise.
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Self Sufficient and Assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Decisive	Reaches conclusions, promptly and firmly.
Disciplined / Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach
Well Organized	Controls tasks in a well thought out and critical manner