Manager Research and Statistics

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Job Description

Established in 1983 as the Tourism Council of the South Pacific, the Pacific Tourism Organisation (SPTO) is the mandated organisation representing Tourism in the region. Its 21 Government members are American Samoa, Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Kiribati, Nauru, Marshall Islands, New Caledonia, Niue, Papua New Guinea, Rapa Nui, Samoa, Solomon Islands, Timor Leste, Tonga, Tuvalu, Vanuatu, Wallis & Futuna and the People’s Republic of China. In addition to government members, the Pacific Tourism Organisation also has a private sector membership base

The Manager Research and Statistics is responsible for the application of the market intelligence in the preparation of research documents/publications, formulation of plans and policies, forecasting, project design and providing assistance to the government/NTO membership. S/he reports to the CEO.

Outcomes

Organisational Stakeholders
1. Proefessional research and statistics services provided
Annual research plan drafted, approved and implemented as required: Regular/routine research is planned and maintained Ad hoc and project based research completed Targeted market research completed Research documentation/publication Publication of research, statistics and trends analysis are regularly updated and provided to stakeholders Timely upload of documentations/publications in the South Pacific Tourism Resource Centre (SPTRC) Collation and analysis of quality statistical data ensured Annual regional tourism forecasts provided Data access/portals maintained and used Planning and policy documentation developed is relevant and useful Resource documents/templates/guides provided to internal/external clients Projects identified and developed SPTO Monitoring and Learning (MEL) framework supported Quality MEL reports submitted to members and stakeholders in a timely manner A robust MEL framework for measuring divisional program performance and achievements completed and fully operational Efficient sustainability impact monitoring The number of sustainability indicators reported in national and regional publications ensured Short to medium term forecasts published annually to SPTO members and stakeholders ensured
2. Management and leadership of the Research and Statistics (R&S) Division
Leadership to continued development of the SPTO rolling strategic direction Synergies with other divisions ensured Integration with other divisions to ensure sustainable tourism in the region Preparation and management of the R&S Division workplan and budgets is timely and complete Divisional performance against the SPTO performance management system is managed  Shortfalls in performance re addressed in a timely fashion Outstanding performance is acknowledged and built upon Leadership of the R&S Division staff results in continuous improvement of the Division's performance Compliance of division and services ensured:                               Operational compliance to internal policies and procedures Statutory compliance – local and regional Acts, regulations, conventions Relevant funding proposals developed, contributed to and funding successfully obtained to support the implementation of the Pacific Tourism Statistics Strategy and supporting Communications strategy Coordination and execution of research and related projects to better inform strategic programmes for the organisation and across the membership                                                              Opportunities for collaboration and execution of sustainable tourism research and related projects secured Timely delivery of quality market research and intelligence for members ensured e.g. Market Watch and regional research initiatives                                                               Publication of new tourism indicators and research trends to SPTO members and stakeholders increased and supported Daily planning and management of tourism research includes but is not limited to marketing, liaison with research agencies, research planning, interventions, administration, review and technical input to the process
3. Efficient and timely membership Services (NTO/Government) provided
Quality and timely technical assistance via correspondences and in-country trainings provided Tourism statistics are up to date and made available to internal/external stakeholders Online documents/templates/guides accessible and up to date Research papers provided Quarterly and annual visitor arrivals publications provided Annual Facts and Figures booklet provided Statistics and trends are up to date and provided in a timely fashion Monthly Market Watch intelligence report is accurate and regularly published Planning and policy support provided Support and assistance provided for papers/guidelines/templates/tool kits to ensure evidence-based approaches Head of Research Department liaison and NTO attachment requests facilitated in a timely fashion
4. Developing, supporting and growing SPTO R&S Division/Services
Number of new tourism research and data partnership projects effectively initiated Members maintained through quality services Government and NTOs Competence of SPTO staff continuously developed – R&S and other divisions Investment in new Information Communication Technology (ICT) for research and statistics development increases qulaoity and usefulness of research Dissemination tools standardised across SPTO member countries Dissemination to at least 10 SPTO member countries SPTO members and tourism stakeholders access to readily available research and tourism research statistical information ensured All member countries fully aware of the RTRC and are actively using the information to improve quality and flow of tourism information to SPTO members and stakeholders Capacity built and harmonisation of tourism concepts, definitions and classifications via trainings is ensured
5. Well informed SPTO executives and Board
Quality, accuracy and timeliness of the following maintained: Specific reporting requirements e.g. events, incidents and specialist reports Quarterly and Annual Visitor Arrivals Report that are submitted to CEO and Board Forecast Report that is submitted to CEO and Board
6. Teamwork and Cooperation continuously imnproves SPTO service delivery
Work as part of the SPTO Team to:                 Engender a positive work environment Encourage teamwork and cooperation Raise Occupational Health & Safety issues as and when noted
7. SPTO image and values demonstrated and promoted at all times
Leadership and teamwork provided as a member of the SPTO executive team Teamwork, cooperation and efficiency engendered within R&S team A healthy, safe, secure and environmentally aware workforce maintained

Responsibilities - Critical Competencies

Competence	Description
Business
Strategic Development	Establish the strategic direction and steer the organisation towards its goals
Change Management	Implement and manage changing situations resulting from a change in strategic/business.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Quality Focus	Deliver quality.
People
Leadership	Utilise a leadership position to influence people and events and to increase performance.
Problem Solving	Develop practical solutions to a situation.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Research	Apply formal research methodologies.
Mathematical Reasoning	Apply mathematical reasoning.
Technology Application	Apply technology.

Qualifications

Qualification	Discipline	Notes
Preferred
Masters Degree	Research/statistics ideally including with IT focus
Desirable
Degree	Business and Management, Economics, Tourism or related

Work Knowledge and Experience

1. Strong focus in tourism in the Pacific desirable.
2. Proven experience in research methodologies, forecasting and statistical analysis is essential
3. Good working knowledge of requirements for accessible publication of research and information
4. Extensive experience in tourism sector research
5. Experience in a membership based organisation
6. Demonstrated experience writing logical and detailed research papers and reports with a high degree of accuracy.

Requirements

Language Proficiency
Excellent command of both written and spoken English
Professional Associations
Membership of appropriate Professional Institutions
Regulatory Compliance Requirements
Police Clearance

Interactions

Interaction	Comments
Internal
Research Officer
Executive Assistant
Chief Executive Officer
Operational staff
Management Team
External
International Agencies e.g. UNWTO, PATA
Board Members
Customers/Clients
Industry Associations
Members and advocacy groups
Peak bodies
Stakeholders
Statutory Authorities
National statistics offices
Other relevant statistics providers
Private sector members

Attributes

Attribute	Definition
Behavioural Styles
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Experimenter	Tries out new procedures, ideas or activities.
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Punctuality	Completes a required task or fulfills an obligation before or at a previously designated time
Interpersonal Styles
Forthright	Speaks out frankly without hesitation, showing a direct manner.
Perceptive	Shows keen insight and understanding of issues or situations.
Realistic	Shows concern for facts and reality, rejecting the impractical.
Team Oriented	Enjoys being with others as part of a group or team.
Self Sufficient and Assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Challenger	Queries, tests information/beliefs and provokes thought.
Disciplined / Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach
Numerate	Shows abilities in quantitative thought and expression.