Business Manager

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Job Description

Only 20 minutes drive from Nadi International Airport, Port Denarau Marina is Fiji’s premier marina facility. As the hub of the integrated Denarau Island Resort, Port Denarau Marina is the gateway to exploring the idyllic sun drenched tropical isles of Fiji’s Western Division.

The Business Manager will be responsible for executing and ensuring PDML is compliant with policies, procedures, rules and regulations set under all relevant laws. This includes preparing, negotiating, facilitating, and documenting PDML business contracts, managing variations, and continuously improving the business processes. The role reports to Chief Executive Officer.

Outcomes

Organisational Stakeholders
1. Customer Service ensured
Commercial berthing slots managed effectively respond to enquiries in an efficient manner Facilitate documentation requirements for new birthing Liaise with MSAF on insurance and documentation requirements Customer requirements responded to in a timely and professional manner PDML services Complaints Customer relationships with Marina tenants effectively managed: Regular communication with tenants ensured, to anticipate and respond to boating needs that may arise.  Regular formal meetings conducted Follow up on annual compliance documents Tenancy contracts regularly maintained and updated according to contract terms, and approved by CEO Ensure that tenants meet the obligations as set out in their sub leases. Become actively involved with negotiation or re-negotiation of sub lease agreements, in consultation with CEO. Be the key liaison for tenant enquiries
2. Negotiation & Risk Management and Legal Compliance
Engage in negotiations with tenants, suppliers, contractors, or partners to establish mutually beneficial contract terms and conditions. Identify and mitigate potential risks associated with contract terms, pricing, delivery timelines, and other relevant factors. Ensure contracts adhere to relevant laws, regulations, and company policies to minimize legal and financial risks. Address any disputes or discrepancies that arise during the course of the contract and work toward resolution.
3. Operational support and efficiency ensured
Develop and maintain PDML Policies and Procedures as required Facilitation, and monitoring of PDML accreditations Clean Marina program Other accreditations as and when required Support other managers/departments to implement a safe and environmentally sound business Facilitation of special projects ensured, as and when directed by CEO
4. Well informed management
Management reporting: Performance against operational targets Billing and debt management activities/actions Operational advice and administrative support to Management Ad-hoc information request by management team addressed in a timely manner
5. A statutory and operationally compliant PDML
Facilitation ensured for statutory permits and licenses Support provided for an operationally compliant PDML Compliance with PDML policies and procedures Compliance with Marina bylaws and terms and conditions Compliance with Clean Marina and Fish-friendly programs Update and communicate relevant environmental and OHS legislation together with Security & HSE Manager to all tenants and stakeholders Support provided for a legislative compliant PDML: Compliance with Fiji legislation including MSAF Act, OH&S, Environment Act, Employment Relations Act Liaise with Government authorities/regulators required to inspect the Marina on occasions for safety or other legislative purposes with CEO approval Global compliance to legislation/regulations, conventions etc
6. PDML's image and values demonstrated and upheld at all times
Image and value standards demonstrated and maintained Work cooperatively as part of the management team Engender a sense of: Cooperation, efficiency and productivity Workforce awareness of safety, health, security and environment Support toward the alignment of deliverables to organisational values and strategic directions ensured Organisational values and good corporate and governance practices are complied with in delivering outcomes ensured

Responsibilities - Critical Competencies

Competence	Description
Business
Strategic Development	Establish the strategic direction and steer the organisation towards its goals
Business Performance	Manage the performance of the organisation.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Promotion	Promote the value of the products/services offered by the organisation.
Commercial Focus	Optimize the commercial viability of the organisation.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Quality Focus	Deliver quality.
Organisational Values	Display the organisation's image and value standards.
Social and Cultural Awareness	Respond respectfully and effectively to people of different cultural and social backgrounds.
People
Team Orientation	Work in a team towards a common aim.
Problem Solving	Develop practical solutions to a situation.
Negotiation	Reach agreement through discussion and compromise.
Professional
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Operational
Health and Safety	Establish and maintain a safe and healthy work environment.
Environment	Establish and maintain an environmentally friendly organisation

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Business Administration
Preferred
Diploma	Marina Manager Intermediate
Desirable
Degree	Advanced Marina Manager
Desirable
Higher Degree incl. Post Grad Cert or Dip	Certified Marina Manager

Work Knowledge and Experience

1. Knowledge of general boat handling, mooring and docking practices applicable to the operation and use of Marina facilities would be advantageous
2. Ability to organize sales, service, maintenance.
3. Proven management background
4. Knowledge of modern Office methods, equipment and policies
5. Knowledge of standard safety precautions and first aid procedure.
6. Ability to establish and maintain effective working relationships with boatmen, concessionaires, and the general public.

Requirements

Regulatory Compliance Requirements
First Aid & CPR
OHS Training

Interactions

Interaction	Comments
Internal
All staff
Chief Executive Officer
Management Team
External
Maritime Safety Authority of Fiji (MSAF)
Marina Industry Association
Tenants
Customers
Stakeholders

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Innovative	Devises new and creative ways to do things comes up with original ideas.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Perceptive	Shows keen insight and understanding of issues or situations.
Realistic	Shows concern for facts and reality, rejecting the impractical.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Conscientious	Demonstrates a sense of right and wrong and a personal obligation to do the right thing.
Flexible/Adaptable	Readily accommodates changing circumstances, modifying own behaviour and/or views. Able to adjust easily to new conditions.
Initiative	Takes action and makes decisions without the help or advice of other people.
Well Organized	Controls tasks in a well thought out and critical manner