IT Support Officer v (1.00) [Wailekutu]
CJ Patel Group is a diverse group of companies across a variety of industries, all with the common goal of delivering world-class products and services. With the head office in Suva, Fiji, CJ Patel Group has extended manufacturing, sales, distribution and service businesses in Fiji with renowned brands and products with significant exports to a number of countries.
The IT Support Officer is responsible for maintaining the computer networks, providing technical support and ensuring the end users are provided a conducive ICT enabled work environment using the necessary computing tools and resources to maximize their productivity. The position reports to the Manager ICT Infrastructure, CJ Patel & Co Pte Ltd.
|1. Network and Hardware Infrastructure Support Optimization
|2. Client support ensured
|3. Safe work environment promoted and ensured at all times.
|4. CJPatel group's values upheld and demonstrated at all times
Responsibilities - Critical Competencies
|Demonstrate a commitment to customer service - both internal and external customers.
|Build beneficial relationships with suppliers and stakeholders.
|Work in a team towards a common aim.
|Assist the progress of work ensuring its timely and effective completion.
|Develop practical solutions to a situation.
|Demonstrate knowledge of a specialist discipline.
|Comply with relevant laws and the policies and procedures of the organisation.
Work Knowledge and Experience
- At least one year of working experience in a similar capacity with strong customer focus
- Display confidence when dealing with people, with well-developed written and verbal communication skills.
- Ability to work in a flexible hours when required with the ability to maintain detailed and accurate records.
- Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting.
- Good interpersonal skills, should be able to interact with all staff across all level and cadre
- Creative, open to new ideas and ability to multi-task effectively & have good problem-solving skills
- Ability to work well in a team
|Regulatory Compliance Requirements
|Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
|Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
|Devises new and creative ways to do things comes up with original ideas.
|Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
|Works to achieve group solidarity and general agreement and harmony.
|Enjoys being with others as part of a group or team.
|Shows keen insight and understanding of issues or situations.
|Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
|Controls tasks in a well thought out and critical manner.
|Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
|Considers issues/situations as a whole rather than analysing or dissecting the parts.