Senior IT Officer

---

Job Description

Fiji Sun is a daily newspaper published in Fiji since September 1999 and owned by Sun News (Fiji) Pte Limited. Fiji Sun offers a large and desirable audience across all platforms of print, digital, mobile, tablet and responsive site and one of the largest news brand in the South Pacific bringing the best and latest in Fiji's current affairs, sports, events, analysis and business news.

The Senior IT Officer is responsible for maintaining the computer networks, providing technical support and ensuring the end users are provided a conducive ICT enabled work environment using the necessary computing tools and resources to maximize their productivity.

Outcomes

Organisational Stakeholders
1. Network and Hardware Infrastructure Support Optimization
Installation and configuration of computer hardware operating systems and applications in a timely manner in liaison with Group IT Manager.  Troubleshoot system and network problems, diagnosing and solving hardware faults on an ongoing basis Performance of inhouse systems monitored ensuring issues are appropriately escalated and resolved Systems and data security maintained at a high standard, ensuring the integrity of the companies network is not compromised. Manage backups and data recovery of critical data including system updates and maintaining archival of large data sets. Ensure compliance with ICT licensing, warranty and information security systems and procedures to protect network and data. ICT Fixed asset inventory updated in a timely manner  Audit for all fixed assets - computer users conducted in a timely and accurate manner  Recommendations for write-offs based on fixed assets inventory to dispose obsolete computers in accordance with ICT policy provided Maintain accurate asset register for the business ensuring all inventory is accounted for. assets issued to users transfer of assets handover of assets for outgoing staff Lead on the procurement of ICT systems and services with a sound knowledge of the procurement procedures, providing prompt information to Group IT and Finance Team as required. Hardware type and specification recommended for end users that is best suited for their scope of work. Procurement of IT equipment recommended in accordance with company policies and procedures and within agreed budget ICT Best Practice and good ethic promoted and advocated at all times when dealing with end users Understand the dynamic business requirements and work with the print and digital team to ensure the business keeps up to date with new and emerging technologies. Management of online services including the websites and social media platforms
2. User support ensured
Supervise the team to deliver an effective ICT Support service and review opportunities for improvements. First point of ICT Technical Support provided for all end users in a timely manner Staff and users assisted through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues in a timely fashion.  Troubleshoot technical issues to resolution  Proper and timely escalation of unresolved issues ensured to enable supervisors to find quick resolution
3. Team Management
Preparation of work plans (annual, monthly and weekly basis) for the team Delegation of work and supervise staff Staff developed and motivated to ensure they achieve maximum performance. Regular feedback provided to staff ensuring it is accurate, objective and helpful. Training, support, direction and guidance to department personnel provided to continually develop their work habits and job skills  Communication of work expectations and timescales with the team during daily briefings. Disciplinary or performance issues in line with company procedures managed, seeking advice from Line Manager and HR as required. Induction for all new staff conducted Annual performance appraisal completed for direct reports
4. Teamwork and cooperation
Cooperation within the team and greater function / department Cooperation across functions / departments Work collaboratively to achieve the set targets and goals
5. Safe work environment promoted and ensured at all times.
Workplace safety ensured. communication of Safety, Health and Environment to all team members are on an on-going basis Occupational Health & Safety systems promote zero workplace injury at all times. Local environmental regulation is aligned with workplace safety on an on-going basis. Workplace hazards eliminated at all times.                  Systems assist in the identification and elimination of workplace hazards on an on-going basis
6. Fiji Sun values upheld and demonstrated at all times
Collaborate with other teams for the benefit of the organisation Monitor and encourage team members to uphold image and value standards Uphold and demonstrate the organisations image and values Confidentiality of business, financial, technical and operational information ensured at all times IT best practice and good ethic promoted and advocated at all times Well informed management - accurate and timely reporting

Responsibilities - Critical Competencies

Competence	Description
Business
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
People
Team Orientation	Work in a team towards a common aim.
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Problem Solving	Develop practical solutions to a situation.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Technology Application	Apply technology.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Information Technology/Computing

Work Knowledge and Experience

1. Minimum 3 years of hands-on experience in a similar role.
2. Working knowledge of Graphics Design, Desktop Publishing & printing related software and technologies.
3. Good Communication and people management skills
4. Strong understanding of roles and features of Microsoft Windows Server and client operating systems
5. Knowledge of Online Content management systems such as WordPress and latest technologies in Web design/development & Mobile applications
6. A team player and ability to deliver tasks to strict deadlines.
7. Willing and able to work night shifts and weekends if rostered as we operate 24/7.

Requirements

Language Proficiency
Excellent command of English
Regulatory Compliance Requirements
Driver’s License

Interactions

Interaction	Comments
Internal
All employees
Internal Auditors
Chief Information Officer - CJP Group
Manager Network and Infrastructure - CJP Group
External
Suppliers
Taxation Authority
Contractors
Auditors

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Innovative	Devises new and creative ways to do things comes up with original ideas.
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Interpersonal Styles
Consensus seeker	Works to achieve group solidarity and general agreement and harmony.
Team Oriented	Enjoys being with others as part of a group or team.
Perceptive	Shows keen insight and understanding of issues or situations.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Well organised	Controls tasks in a well thought out and critical manner.
Initiative	Takes action and makes decisions without the help or advice of other people.
Holistic thinker	Considers issues/situations as a whole rather than analysing or dissecting the parts.