Quality Assurance Manager v (2.00) [Laucala Beach - Suva]

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Job Description

Viti Foods Ltd manufactures canned fish for local and export markets. Canning a range of Tuna and Mackerel products under its own brands as well as contract manufacturing for a variety of retailers and international traders ensures Viti Foods continues to produce at optimum volumes ensuring maximum factory efficiency.

To implement quality assurance programs and policies to ensure all processes, materials and finished products meet the specified regulatory and food safety requirements and manage innovation/renovation of all new products and packaging development. This position reports to General Manager, Viti Foods Pte Ltd. The Quality Assurance Manager is responsible for quality standards and product specification at Viti Foods Pte Limited. This position reports to the General Manager, Viti Foods Pte Limited.

Outcomes

Organisational Stakeholders
1. Viti Foods Pte Limited's growth and profitability aligned to business targets
New product development managed on an on-going basis  Product and labeling compliance is maintained as per local and export country requirements Quality process validation ensured at all times Product specification and quality attributes are achieved Evidence documentation is up to date and accurate Quality assurance SOP's are regularly reviewed, updated and accessible Staff are informed about any reviews/changes made to SOP's on a timely basis Finished product release criteria is clearly defined and communicated to the relevant parties at all times Adherence to quality standards ensured Audits to improve and maintain product quality ensured Response to customer complaints are prompt, thorough and resolved within set deadlines Service providers monitored for effectiveness and cost optimization opportunities at all times  Department operations budget is managed Expenditures are reviewed and controlled within agreed budgets Overtime minimized
2. Regulatory and operationally compliant organization
Processes meet food safety standards mandated by government regulations and Viti Foods Limited's Quality Management Systems (QMS) standards at all times Quality management systems developed, implemented and managed as per business requirement British Retail Consortium (BRC), Health, Food and Drug Administration (FDA), chemical registration and liquid trade waste permit certification managed Compliance with operational procedures ensured All aspects of food safety, HACCP, environmental monitoring, traceability and release procedures developed, implemented and managed All aspects of factory hygiene continuously improved Product safety maintained Pest control systems monitored and managed Raw material quality is closely monitored at all times to meet factory requirements Quality incidents, internal hold and exceptional releases managed and course of action authorized and approved as per Standard Operating Procedures (SOP)
3. Well informed management
Monthly and quarterly report is timely and accurate  Performance against targets Non-conformance identified via internal/external audits Root cause analysis of all non-conformance with corrective action plan Analysis of competitor products market studies and surveys  Ad-hoc information requests by management for decision-making purposes provided on accurate and in a timely manner
4. Effective Human Capital Management ensures a productive, stable and increasingly capable workforce
Guidance to Viti Foods Limited's staff ensured Training needs and competency gaps of staff assessed and managed in partnership with Viti Foods Limited's management team  Succession planning ensured
5. Safe work environment promoted and ensured at all times
Work place safety is ensured  Communication of Safety, Health and Environment to all team members are on an on-going basis Occupational Health & Safety systems promote zero workplace injury at all times Local environmental regulation is aligned with work place safety on an on-going basis Workplace hazards eliminated at all times Systems assist in the identification and elimination of work place hazards on an on-going basis
6. Viti Foods Pte Limited's values upheld and promoted at all times
Collaborate with other teams for the benefit of the organisation Monitor and encourage team members to uphold image and value standards Uphold and demonstrate the organisation's image and values

Responsibilities - Critical Competencies

Competence	Description
Business
Risk Management	Analyse and manage risk.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Documentation	Communicate using formal business writing.
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Quality Focus	Deliver quality.
People
Leadership	Utilise a leadership position to influence people and events and to increase performance.
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Food Science, Food Technology

Work Knowledge and Experience

1. Minimum five years' proven experience in a similar role with at least three years' in a senior management role
2. Knowledge of BRC standards, HACCP Principles, Good Manufacturing Practices, Thermal Processing and auditing.
3. Analytical thinking ability and good communication skills
4. Computer literate and good documentation skills

Interactions

Interaction	Comments
Internal
All employees
Management Team
External
Customers
Regulators
Statutory Authorities
Suppliers

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Resilient	Cope positively with stress and catastrophe. Bounces back from setbacks, mistakes or misfortunes.
Interpersonal Styles
Self-sufficient and assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities.
Team Oriented	Enjoys being with others as part of a group or team.
Forthright	Speaks out frankly without hesitation, showing a direct manner.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Well organised	Controls tasks in a well thought out and critical manner.
Holistic thinker	Considers issues/situations as a whole rather than analysing or dissecting the parts.