ICT Manager

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Job Description

The Vital Group is currently the largest supplier of energy lifeline products and services in the Federated States of Micronesia, Nauru and Guam. Our areas of business include Agriculture, Energy, Project Management and Maritime Logistics. Vital is a progressive state-owned enterprise that values diversity and inclusiveness and is committed to harnessing the local talent of Micronesians in the region.

The ICT Manager provides oversight and overall strategic leadership to the ICT Section, and provides professional advice to management and Vital for the development and maintenance of the Vital ICT capability. S/he also provides oversight of Vital’s business process re-engineering and delivery on Vital ICT strategies . The ICT Manager reports to the Chief Executive Officer.

Outcomes

Organisational Stakeholders
1. Oversight and Delivery of ICT functions
Seamless day-to-day technology infrastructure operations achieved, encompassing data centers, networks, servers, endpoints, and applications across both on-premises and cloud environments. Technology-related standards and policies established and enforced, ensuring a secure and compliant operational environment. This led to heightened control and reliability in ICT operations Transparent insights into service performance provided by generating and evaluating comprehensive internal and external ICT Service Level, Operation Metrics, and KPI reports, aiding strategic decision-making. Increased operational efficiency and resource utilization achieved by streamlining processes through automation and targeted enhancements, resulting in a more agile and responsive ICT environment. Effective management of the lifecycle of ICT Operations and Infrastructure components and services from inception to decommissioning stages, by monitoring and reporting on vendor support lifespan, utilization, benefits, and associated investments. Consistent and high-quality service delivery ensured by promoting widespread and effective adoption of ITSM standards and practices across teams through the identification and implementation of refinements in IT Service Management processes. Safeguarding of assets, reduction of potential risks, and enhancement of resource allocation accomplished through precise ICT asset management, including thorough documentation of component inventory. Strategic recommendations for ICT infrastructure and system capacity planning and improvement provided by conducting in-depth analysis and benchmarking, ensuring optimal resource allocation. Preparedness for unforeseen events and minimization of potential disruptions achieved by collaborating with ICT consultants to conceptualize, implement, and regularly update disaster recovery, emergency response, and business continuity plans. Continuity of operations in critical situations ensured by establishing response and coverage strategies, providing hands-on support during emergencies, outages, and service transitions. Preservation of data integrity and security control ensured through system audits to regulate and assess information and security controls, maintaining data confidentiality and integrity. Minimization of downtime and improvement of overall system reliability achieved by identifying root causes of incidents through ICT problem management in collaboration with ICT support personnel and contractors. Contribution to the overall effectiveness of ICT operations by executing additional duties as assigned by the CEO, ITSC, and Management, ensuring that all necessary tasks were addressed.
2. Effective ICT services provided
Vital Network & ICT Systems managed ensuring efficiency and effectiveness of operation and security Optimal configuration of services ensured through daily monitoring and maintenance of servers & ICT systems                         Maintenance plans are developed and implemented                                                  Back up procedures for data retention and data protection are developed, implemented and monitored Systems are designed, planned, implemented and managed                                     All SQL and MS Access based databases, Exchange server and mail filter system, Firewall and internet system, AQD system, ECCAIRS System, ESS System, JIWA Financial System, Cloud PABX System, Surveillance System, Door Access Control System, UPS System, Intranet system, Website system, CCTV Surveillance system and Network System Effective oversight management of Email and Internet services maintained and fit to purpose at all times ICT department led in the development of Vital in-house applications Vital Intranet site and website managed, maintained and fit to purpose at all times Effective oversight and monitoring of Endpoint Protection System ensured  ICT helpdesk issues addressed to ensure effective client support with minimum client downtime ICT projects effectively managed:                                                    All Vital ICT related projects are overseen and coordinated with relevant staff External ICT Services providers effectively managed to obtain the best support for Vital ICT systems Timely and efficient ICT advice provided to Vital staff                                               ICT support provided to Vital staff as required on a daily basis  Necessary ICT training provided to Vital staff ICT facilities are managed and supported ICT Asset Register maintained and up to date
3. Effective Risk and Compliance Management
Full compliance with statutory and regulatory requirements to minimise extraordinary loss and penalties for non-compliance ensured Full compliance with all relevant SOPs and other relevant internal policies and procedures ensured ICT risk management system developed, effectively implemented and continuously refined in consultation with executive and management                                                              Robust internal control environment established and effectively monitored to mitigate ICT risks Adequacy of systems, procedure and controls assessed and ensured Fully compliant ICT department maintained at all times                                                             Effective ICT policies developed, implemented and maintained All Vital ICT systems adhere to the latest security standards and are compliant with ICT policies Health, safety and environmental standards/requirements fully adhered to throughout the ICT department
4. Well-informed Management and Board
Quality, timely and accurate ICT reporting ensured Administration and support of AQD and ECCAIRS system for effective decision support systems     Customised reporting of data designed and implemented Fully informed stakeholders ensured                                              Advice provided to the Vital executive and management on issues relating to ICT as well as resolution of the same in a timely and complete fashion Corrective action in ICT taken when needed with problems addressed and this is achieved through proper and ongoing consultation with the relevant Management team Quality and timeliness of budget and performance reporting maintained at all times Quality and timeliness of meeting papers and board presentations maintained at all times Robust contributions towards periodic management meetings and reports ensured Information requests by management, for decision-making purposes, addressed effectively and in a timely manner Contributions to high-level business negotiations are of high quality and effective Quality advice, both general and technical provided to management and staff
5. Human capital management supports continuous improvement
Vital's strategic objectives supported through supportive & motivational leadership provided to all staff Environment to foster innovation & change provided  Sound corporate governance practices established and complied with Training needs / competency gaps and career planning of staff appropriately assessed and addressed in partnership with the HR Section Active participation in the implementation of ICT strategies and action plan(s) ensured                    Vital's Corporate Plan and ICT action plans disseminated to all ICT staff and effectively implemented
6. Organisation's image and value standards demonstrated and promoted
Collaborate with other teams in the organisation for the benefit of the organisation

Responsibilities - Critical Competencies

Competence	Description
Business
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
People
Leadership	Utilise a leadership position to influence people and events and to increase performance.
Problem Solving	Develop practical solutions to a situation.
Learning	Develop the competencies of self and others to enhance performance.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Operational
Equipment Operation	Control the operation of specialised equipment, plant or vehicles to satisfy the demands of the assignment.
Stock Control	Acquire and monitor stock to meet business needs

Qualifications

Qualification	Discipline	Notes
Preferred
Bachelor's Degree	Information Technology/Computing
Desirable
Higher Degree incl. Post Grad Cert or Dip	Information Technology/Computing

Work Knowledge and Experience

1. Hands-on experience with computer networks, network administration and network installation
2. Experience and knowledge in developing policies and procedures to support IT infrastructure
3. Minimum of 5 years of Systems Management experience or relevant ICT Management experience
4. Possess knowledge of ICT principles and practices and communication networks including security, data management and hardware and software maintenance
5. Working knowledge of ICT legislations and laws including data management, software, network, etc. regulations and standards

Requirements

Language Proficiency
Excellent command of written and spoken English
Professional Associations
Membership of appropriate Professional Institution
Regulatory Compliance Requirements
Police Clearance

Interactions

Interaction	Comments
Internal
IT Department
Chief Executive Officer
Function Managers
Department Managers
All employees
Board of Directors
External
Relevant stakeholders
Statutory Authorities
Regulators
Suppliers
Contractors

Attributes

Attribute	Definition
Behavioural Styles
Innovative	Devises new and creative ways to do things comes up with original ideas.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Self-sufficient and assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities.
Forthright	Speaks out frankly without hesitation, showing a direct manner.
Perceptive	Shows keen insight and understanding of issues or situations.
Realistic	Shows concern for facts and reality, rejecting the impractical.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Decisive	Reaches conclusions, promptly and firmly.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Holistic thinker	Considers issues/situations as a whole rather than analysing or dissecting the parts.