Hardware and Network Administrator II

1. Strategy and Planning 

• Hardware and network strategic architecture developed in consultation with the Manager Information Technology Services, IT Coordinator and Project Managers.
• Hardware and network Team budgets prepared and ready for approval.
• Procedures for all server backups developed, maintained and monitored.
• Hardware and network operational costs established and arrangement of appropriate cross charging to department users in place.
• Limitations of the existing hardware and network equipment identified for investigation of the most appropriate replacement equipment.

2. Acquisition and Deployment

• New hardware and network components evaluated, industry trends monitored and efficient information provided to meet business needs.
• Meeting with different vendors and maintaining good relationship with vendors who provide service to TLTB.
• Ensuring right vendors are selected to deliver IT Network projects in the allocated time, budget and scope while ensuring minimal disruption of services and network downtime.
• Adherence to installation and support delivery times ensured, and advise to user managers of any adjustments provided.
• Network enhancements and operating procedures investigated, recommended and installed to optimize network availability.
• Implementation and monitoring of the hardware and network architecture coordinated in compliance with standards and IT Policy & Procedures.
• Site licenses for department/organization maintained.
• Distribution of client/server software and service packs planned, coordinated and monitored.
• Reports regarding hardware and network architecture prepared and submitted to the Manager Information Technology.
• Network problems and resolutions documented for future reference.
• Communication and networking problems anticipated and preventive measures implemented.

3. Operational Management 

• Network workstations and IT Security administration.
• Utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more UNIX-based or non-UNIX based operating systems.
• Network security including building firewalls planned and implemented.
• Cryptography applied to network applications.
• Host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users managed and monitored regularly.
• Adequate security maintained and ensured in relation to operational work, programs, files, disks, backup procedures etc.
• Ensure backups are done on premise and replicated offsite.
• Networks, systems and applications troubleshooting and malfunctions and other operational difficulties identified and fixed in a timely manner.
• The network system utilization patterns and their effect on operation/system availability and performance expectations identified.
• Create, manage and monitor important servers that run important applications for the board.
• Onsite and remote technical support provided competently and in a timely fashion.
• Timely user notification of maintenance requirements and effects on system availability ensured.
• Network and hardware inventory managed and maintained.
• Provide level 1 – level 6 support for all issues in all TLTB Offices.
• Conduct awareness sessions on IT Best practices to all staff and inform staff on any IT outage or maintenance.
• Proficient in Virtualization technology and hyper convergence systems.
• System Administration of all Servers on premise and those located on cloud.
• Administration of Microsoft Office 365.

4. Service Delivery, Technical Skills and Task Management 

• User Manual developed with user training conducted on how to use and manage the operating systems, relational databases, and other applications. 
• User training to TLTB’s departments provided and coordinated. 
• Management and staff assisted in improving their information technology awareness and understanding. 
• Quality customer service provided to TLTB’s departments.

5. People, Leadership and Teamwork 

• Efficient work practices in place through active participation in teamwork, sharing of information and proposing improvements.
• Coordinating daily tasks for HNA team to ensure timelines.

6. Demonstrate TLTB image and values standards at all times

•  Integrity of information maintained.
•  Confidentiality of information ensured.
•  Professional and ethical standards sustained. 
• Assist in Business Excellence initiatives such as Zoom support for Talanoa sessions.
• Support and setup for important meetings such as Senior Managers Meeting, Operations Meetings provided. 
• TLTBs online meetings facilitated through Zoom.

7. Customer Service

• Quality and efficient quality service for internal and external clients of the Board.
• First level support provided to all staff including going to their workstations to resolve issues.
• High level support provided to resolve issues.
• Support over phone, email, mobile calls, video calls and messages provided to all remote sites to resolve issues quickly to ensure minimal downtime.
• Support to staff after hours and on weekends provided such as password reset, VPN issues, etc.
• Travelling to remote offices during early hours and weekends to conduct IT Maintenance, hardware installation or resolve issues to minimize disruption to users.

8. Health, Safety and Wellness

• Health and Safety – ensure HNA team are wearing PPE, external contractors comply to OHS such as high vis jackets, safety maintained.
• Notices of any work is communicated to staff prior to commencement ensured.
• Cleanliness of all comms and server rooms across all offices ensured. 

9. Risk Management 

• Compliance and risk – ensure all critical software are up to date such as server updates, windows updates, office updates, firewall firmware updates and patches, mail server updates.
• Procurement is in line with IT and finance policies ensured. 

10. Continuous Learning

• Continuous learning and development of own skills and knowledge base is ensured.

11. Efficient and effective delivery of any other assigned work.