HRIS Officer

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Job Description

Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service. Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.

The HRIS Officer reports to General Manager People & Culture and reports to Managers People & Culture. The role administers and maintains the HRIS, ensures data accuracy and integrity, provides HR analytics and reporting for decision-making, supports HR process automation and data security, and optimizes HRIS functionality to meet organizational HR and business objectives.

Outcomes

Organisational Stakeholders
1. HRIS Maintenance and Data Security
HRIS database maintained and updated, ensuring accuracy and completeness of employee records. Employee data in the HRIS entered and maintained, including new hires, terminations, promotions, transfers, and changes. Regular audits conducted for data accuracy and consistency. Data security protocols maintained and appropriate  Employee records and files managed, ensuring proper documentation and record retention practices. HRIS-related needs and requirements identified and addressed in collaboration with P&C team members.
2. Documentation & Data Analytics
Standard and ad-hoc HR reports, metrics, and analytics generated from the HRIS to support HR decision-making and business requirements. Data analysed to identify trends, patterns, and insights. Documentation, user guides, and standard operating procedures related to HRIS processes developed and maintained.
3. Support and Technical Assistance
System functionality ensured and issue troubleshooting conducted in collaboration with IT or HRIS vendors. User support and training provided to P&C staff on HRIS usage. Technical support and troubleshooting for HRIS-related issues provided to P&C staff and end-users.
4. Process Improvement and System Integration
Process improvements recommended and implemented to optimize HRIS functionality and enhance HR efficiency. Seamless integration and data flow ensured between the HRIS and other systems such as payroll, time and attendance, and recruitment platforms. Kept abreast of Industry trends, best practices, and emerging technologies in HRIS management and HR analytics.
5. Teamwork and cooperation
Cooperation within the team and greater function / department Cooperation across functions / departments Work collaboratively to achieve the set targets and goals
6. Centrecom's image and value standards demonstrated and promoted
Collaborate with other teams in the organisation for the benefit of the organisation Monitor and encourage team members to uphold image and value standards Uphold and demonstrate the organisation's image and values

Responsibilities - Critical Competencies

Competence	Description
Business
Risk Management	Analyse and manage risk.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
People
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Technology Application	Apply technology.
Operational
Equipment Operation	Control the operation of specialised equipment, plant or vehicles to satisfy the demands of the assignment.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Information Technology, Human Resource Management	Bachelor's degree in Human Resources, Information Systems

Work Knowledge and Experience

1. Strong knowledge of HR processes and data management principles.
2. Proficiency in HRIS software and tools, preferably PayGlobal.
3. Proficiency in Excel.
4. Minimum of 3 years experience in HRIS administration and management.

Requirements

Language Proficiency
Fluency in both written and spoken English

Interactions

Interaction	Comments
Internal
All employees	Employee Services
Management Team	Reports
Chief Executive Officer	ADhoc reports

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Interpersonal Styles
Forthright	Speaks out frankly without hesitation, showing a direct manner.
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Initiative	Takes action and makes decisions without the help or advice of other people.
Well organised	Controls tasks in a well thought out and critical manner.