People & Culture Officer (Suva)

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Job Description

Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service. Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.

Provide administrative support to the P&C department, maintaining HR records, and assisting in the implementation of HR strategies. Play a key role in ensuring the efficient functioning of P&C operations and compliance with HR policies and procedures. This role will be based at our Suva Office.

Outcomes

Organisational Stakeholders
1. Administrative Support
Perform administrative tasks, such as managing correspondence, maintaining files and records, scheduling meetings, and organizing HR-related documentation. Assist in the preparation and distribution of HR-related communications, including announcements, policies, and employee notifications. Provide administrative support to the HRIS system, including data entry, data validation, and generating reports. Handle HR-related inquiries and provide support to employees on administrative matters and queries, ensuring prompt and accurate responses.
2. HR Records Management
Maintain accurate and up-to-date employee records in compliance with data protection regulations. Assist in the creation and maintenance of personnel files, ensuring confidentiality and data security. Support the P&C team in the efficient retrieval and analysis of HR data, generating reports and analytics as required.
3. HR Operations Assistance
Collaborate with the P&C team in the coordination of HR processes, such as recruitment, onboarding, and employee separations. Assist in the preparation of HR-related documentation, including employment contracts, offer letters, and standard operating procedures (SOPs). Contribute to HR projects and initiatives, providing administrative support as needed.
4. Compliance and Policy Adherence:
Assist in ensuring compliance with HR policies, procedures, and legal requirements. Support the dissemination and implementation of HR policies, ensuring employees' understanding and adherence. Assist in monitoring and documenting employee attendance, leaves, and other HR-related activities.

Responsibilities - Critical Competencies

Competence	Description
Operational
Equipment Operation	Control the operation of specialised equipment, plant or vehicles to satisfy the demands of the assignment.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Human Resource Management

Work Knowledge and Experience

1. Experience: Some exposure to HR functions in an organisation and proven experience in administrative roles.
2. Proficiency in data analytical tools particularly Excel.
3. Have strong organizational and time management skills to effectively handle multiple tasks and priorities.
4. Possess exceptional attention to detail and ensure data accuracy while handling employee records and information.

Requirements

Language Proficiency
Fluency in both written and spoken English

Interactions

Interaction	Comments
Internal
All employees

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Interpersonal Styles
Forthright	Speaks out frankly without hesitation, showing a direct manner.
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Initiative	Takes action and makes decisions without the help or advice of other people.