The Calmer Co The Calmer Co

Quality Assurance Coordinator


Job Description

The Calmer Co provides natural solutions to calm nerves, support mind and muscle relaxation and induce sleep.

The Quality Assurance Coordinator at The Calmer Co., reporting to the Quality Manager, ensures food safety and quality requirements are met, coordinates with third-party labs for testing, supervises QA programs, and maintains GMP and housekeeping standards. They ensure plant readiness for inspections, verify product quality and labels, and manage daily activities with Quality and Sanitation staff. They conduct training, monitor sanitation programs, verify documentation, address sanitation issues, and contribute to OHS awareness.

Outcomes

Organisational Stakeholders
1. Ensure Food Safety and Quality Requirements
  • All food safety and quality requirements for processed and packed products are planned and managed.
  • Third-party laboratories are engaged to perform required testing for product release to market.
  • Quality Assurance and Control programs are supervised and actively engaged in.
  • Proper GMP and housekeeping procedures are followed throughout the factory.
2. Maintain Plant Readiness for Inspections
  • Plant readiness for inspections, including HACCP AUSTRALIA, USFDA, vendors, and internal and external audits, is ensured.
  • Product quality and labels are verified before the final release of products to market for every batch.
  • All input ingredients, packaging materials, and labels are verified in the GMP environment.
  • Coordination with Quality and Sanitation staff members for day-to-day activities is maintained.
3. Conduct Trainings and Meetings
  • Trainings are conducted, and participation in meetings is ensured when assigned.
  • Monitoring of Sanitation and PM programs is adhered to, and tasks are assured to be completed.
  • All documentation is verified and checked to be completed in full and on time.
4. Address Sanitation Issues
  • Close collaboration with management and production personnel on sanitation issues is maintained.
  • Recommendations for changes to improve sanitation policies, procedures, and standards are provided.
  • Participation in developing and maintaining OHS awareness is ensured.
5. Teamwork and Cooperation
  • Cooperation within the team and greater function / department
  • Cooperation across functions / departments
  • Work collaboratively to achieve the set targets and goals
6. Organisation's image and value standards demonstrated and promoted
  • Collaborate with other teams in the organisation for the benefit of the organisation
  • Monitor and encourage team members to uphold image and value standards
  • Uphold and demonstrate the organisation's image and values
7. Training and Development
  • Comprehensive training programs were developed and delivered, enhancing staff competencies and awareness of quality standards.
  • Staff were equipped with the necessary skills and knowledge to uphold and improve service quality.
8. Stakeholder Feedback Integration
  • Feedback from clients and stakeholders was systematically collected and analyzed, driving continuous improvement in service quality.
  • Stakeholder insights were incorporated into quality assurance strategies, ensuring the Commission’s services met community needs and expectations.
  • Reporting and Documentation
    • Detailed quality assurance reports were prepared and submitted to the Deputy Director, providing clear insights into service quality and improvement areas.
    • Comprehensive documentation of quality assurance activities and outcomes was maintained, ensuring transparency and accountability.

Responsibilities - Critical Competencies

Competence Description
Business
Planning Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Documentation Communicate using formal business writing.
Communication Exchange information through verbal communication
Customer
Relationship Building Build beneficial relationships with suppliers and stakeholders.
Quality Focus Deliver quality.
Organisational Values Display the organisation's image and value standards.
Social and Cultural Awareness Respond respectfully and effectively to people of different cultural and social backgrounds.
People
Facilitation Assist the progress of work ensuring its timely and effective completion.
Problem Solving Develop practical solutions to a situation.
Innovation Use original and creative thinking to make improvements and/or develop and initiate new approaches.
Learning Develop the competencies of self and others to enhance performance.
Self-Management Manage your priorities and objectives efficiently and effectively
Professional
Technology Application Apply technology.

Qualifications

Qualification Discipline Notes
Preferred
Degree Applied Science, Biochemistry, Health Science • Bachelor’s Degree required in biology, chemistry, microbiology, food technology or Agriculture preferred

Work Knowledge and Experience

  1. Proven experience as a Quality Assurance Coordinator or in a similar role, preferably in the food industry
  2. Strong knowledge of quality assurance and control procedures, standards, and protocols
  3. Ability to conduct and coordinate training sessions
  4. Minimum of 2 years in a Supervisory role
  5. HACCP Certified
  6. FDA Compliance
  7. Knowledge of laboratory instrument maintenance and calibration
  8. Statistical Process Control & Process Improvement experience

Requirements

Language Proficiency
Excellent command of English

Interactions

Interaction Comments
Internal
Management Team
Operation Team
External
Community
Growers
Regulators

Attributes

Attribute Definition
Behavioural Styles
Detail oriented Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Innovative Devises new and creative ways to do things comes up with original ideas.
Reliable Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Accountable Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Interpersonal Styles
Forthright Speaks out frankly without hesitation, showing a direct manner.
Realistic Shows concern for facts and reality, rejecting the impractical.
Self-sufficient and assured Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities.
Team Oriented Enjoys being with others as part of a group or team.
Thinking Styles
Disciplined/Systematic Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Reflective Takes a thoughtful and deliberative approach.
Well organised Controls tasks in a well thought out and critical manner.


Apply Now
Fiji

Location

31 Oct 2024

Date Posted

11 days to go

Closing Date

N/A

Salary