Estate Assistant II

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Job Description

The iTaukei Land Trust Board (TLTB) formerly known as Native Land Trust Board (NLTB) derives its existence from the Native Land Trust Act of 1940. Its core mandate is to manage iTaukei Lands with its Vision “To Excel in Land Services and the Economic Empowerment of our Landowners" TLTB Core Business is Sustainable Land Development to enrich the lives and livelihoods of our landowners. Our organizational Values are – Trust & Transparency, Accountability, United. Knowledgeable, Effectiveness & Efficiency and Integrity & Inclusivity.

The Estate Assistant II will provide support to the Estate Services unit and undertake and assist with the delivery of client services in lease and other land services in accordance with the agreed service standards and established delegations. The incumbent will provide service with accuracy to customers, the stakeholders, landowners relating to lease land and compliance to the Estate Operation Manual (EOM), legislation and policies of iTaukei Land Trust Board (TLTB). Responsibility includes working together as a Team to achieve key core performance targets aligning to the Departmental Business Plan and TLTB Strategic Corporate Plan.

Outcomes

Organisational Stakeholders
1. Case File Management
Relevant cases undertaken and provision of individual case advice as required in accordance with established delegations and perceived risk. General client inquiries and correspondence responded to and/or directed to appropriate employees. Relevant lease and related documentation prepared and executed in accordance with agreed client service standards and workloads. Relevant and accurate data in Landsoft updated and maintained. Appropriate file management services and procedures for lease and other land services matters provided
2. Case Management - Lease Application
Lease documentations (TAW, AFL, IOT, TL & License) for tenant execution prepared.  Conveyancing checklist updated.  Lease documents to Conveyance for Registration sent.  Follow Up on pending lease offer ensured Settlement cases assisted – financial institutions Land file creation, Land History card updated. File Maintenance Enclose case file in land file and file away
3. Case Management - Rent Reassessment
Rent Reassessment Notice to lease location served and t 360 Inspection during time of notice service conducted. Notice via registered mail to vacant land lease sent and follow up on Rent Reassessment Notice Land history card udated. File away case file when case is closed ensured
4. Case Management - Lease Variation
Variation letter for Registered Leases prepared and variation letter sent via Registered Mail Invoicing of fees and follow up with tenant to submit required documents and Original Lease Variation documents prepared. Checklist updated and  Variation Document sent Conveyance Department for registration File away case file when case is closed ensured
5. Case Management - Surrender
Invoicing of fees and collect all required documents from tenant.  Partial/wholly surrender document prepared.  Checklist updated and Surrender Document sent Conveyance Department for registration ensured File away case file when case is closed ensured
6. Case Management - Arrears
Physical case file opened and print Arrears of Notice ensured 2 copies Arrears Notice served and 360 Inspection conducted.  Case stage diary marked that Notice is being served Invoicing of Arrears collection fees, BU 1 month for TLTA and 3 months for ALTA
7. Case Management - Lease Engrossment
Legal documents prepared. Checklist updated and sent to Conveyancing for registrations
8. Case Management - Breach & 360 Inspection
Breach through 360 Inspection identified.  Report on breach to Estate Officer prepared.
9. Efficient Work Practices
Compliance to work schedule and reporting ensured. Administration (documentation/clerical) support provided. Land management, valuation principles & practice, and GIS/GPS functions applied. Negotiation and consultation skills practiced effectively. Driving skills and safety maintained.
10. Legal Compliance
100% compliant with the Fiji Land tenure systems and all relevant legislation and regulation. Adherence and compliant to the Estate Operation Manual, TLTB policies and procedures.
11. Risk Management
OHS compliant Health and Safety compliant
12. Customer Service
Quality and efficient customer service for internal and external clients of the Board Excellent customer services by reducing customer waiting time, customer complaints and enquiries delivered.  Positive, empathetic and professional attitude toward customers at all times maintained.  Response to customer enquiries via emails or letter correspondence and telephone professionally
13. TLTB Image and Values Standards Demonstrated at all times
Integrity of information maintained. Confidentiality of information ensured. Professional and ethical standards sustained. Participant in CSR, 5s
14. Continuous Learning
Continuous learning and development of own skills and knowledge base is ensured.

Responsibilities - Critical Competencies

Competence	Description
Business
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Organisational Values	Display the organisation's image and value standards.
Professional
Compliance	Comply with relevant laws and the policies and procedures of the organisation.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Land Management/Land Use or Resource Management/Resource Economics

Work Knowledge and Experience

1. 3-4 years of highly relevant experience in a specific area of work, requiring specialized training.
2. High standard of computer literacy and valid Driver’s license is mandatory.
3. Basic understanding of and appreciation of the Fiji land tenure system and procedures, associated legislation and key stakeholder requirements
4. Demonstrated ability to be self managing and meet work deadlines
5. Evidence of self motivation and initiative
6. Evidence of basic analytical and written skills
7. Demonstrated commitment to quality customer service
8. Evidence of commitment to team work
9. Establishes high personal standards and serves as an effective role model
10. Demonstrates computer literacy and knowledge of applicable wordprocessing, spreadsheeting and reporting packages and other applications
11. Experience with and knowledge of Land Information Systems (LIS) and Geographical Information Systems (GIS) (desirable but not essential)
12. Knowledge of land management, valuation principles & practice, and GIS/GPS functions
13. Knowledge of negotiation and consultation skills

Requirements

Language Proficiency
Excellent command of English
Knowledge of another language
Professional Associations
Membership of appropriate Professional Institutions
Regulatory Compliance Requirements
Drivers Licence

Interactions

Interaction	Comments
Internal
Area Managers
Employees
External
Clients
Customers
Line Ministries
Stakeholders
Tenants

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Self Sufficient and Assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Disciplined / Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach
Well Organized	Controls tasks in a well thought out and critical manner