IT Officer

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Job Description

The Fijian Broadcasting Corporation is Fiji's largest media company providing radio and television services in the country. The FBC today operates a network of six radio stations; two in each of the three major languages (i-Taukei, Hindi and English). FBC also has three television channels (FBCTV, FBC2 and FBC Sports HD).

The IT Officer will ensure maintains and provides technical support within FBC's ICT system.

Outcomes

Organisational Stakeholders
1. IT Support Services
Provide IT Support for FBC Installing and configuring computer hardware operating systems and applications Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required Log all incidents and service requests in designated Helpdesk system Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency Ensure system and data security is maintained at a high standard, ensuring the integrity of the FBC network is not compromised Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner Monitor performance of FBC ICT systems, ensuring issues are appropriately escalated and resolved Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner Assist with ongoing development of related firm policies and procedures, including appropriate controls around organizational change management
2. Monitoring & Quality Checks
Assist on-air station (Radio/TV) programming for live satellite and streaming/broadcast feed and performing associated patching of feed routes for MCR. Ensures high quality broadcast by monitoring on-air broadcast signals following the program log to air programs and breaks Hourly monitoring of the broadcast transmission for Radio and TV (AM, FM, DTV and related peripherals with tier 1 support and escalation of faults Oversee outgoing live Satellite and SRT feeds and any other programming content on-air for all FBC channels Tracking and maintaining inventory for ICT/Studio related equipment.
3. Teamwork and cooperation
Cooperation within the team and greater function / department Cooperation across functions / departments Work collaboratively to achieve the set targets and goals
Product's Stakeholders
1. Operational and statutory compliance
Statutory compliant to laws and regulations Health and safety compliance Environmental compliance Operationally compliant to the organisation's policies and procedures

Responsibilities - Critical Competencies

Competence	Description
Business
Risk Management	Analyse and manage risk.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Communication	Exchange information through verbal communication
Customer
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Quality Focus	Deliver quality.
Organisational Values	Display the organisation's image and value standards.
People
Team Orientation	Work in a team towards a common aim.
Problem Solving	Develop practical solutions to a situation.
Innovation	Use original and creative thinking to make improvements and/or develop and initiate new approaches.
Learning	Develop the competencies of self and others to enhance performance.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Technology Application	Apply technology.
Operational
Equipment Operation	Control the operation of specialised equipment, plant or vehicles to satisfy the demands of the assignment.
Maintenance	Monitor and/or maintain equipment, plant or vehicles in sound operating order.
Environment	Establish and maintain an environmentally friendly organisation
Stock Control	Acquire and monitor stock to meet business needs

Qualifications

Qualification	Discipline	Notes
Preferred
Diploma	Information Technology/Computing
Desirable
Degree	Information Technology/Computing

Work Knowledge and Experience

1. 2 years experience in a similar role.
2. Certification in Networking and Security will be an added advantage.

Requirements

Language Proficiency
Excellent command of English
Regulatory Compliance Requirements
Valid Drivers License

Interactions

Interaction	Comments
Internal
All employees
External
Suppliers
Customers

Attributes

Attribute	Definition
Behavioural Styles
Accepting/compliant	Shows a willingness to go along with things and a compliance with expectations.
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Perceptive	Shows keen insight and understanding of issues or situations.
Self-sufficient and assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Flexible/Adaptable	Readily accommodates changing circumstances, modifying own behaviour and/or views. Able to adjust easily to new conditions.
Initiative	Takes action and makes decisions without the help or advice of other people.