Quality Assurance Manager

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Job Description

In August 2012, Southern Cross Foods acquired Fiji Dairy Ltd - Fiji’s National Dairy Company. Based in Suva, the dairy plant manufactures a range of dairy products including pasteurised milk, UHT Milk, powdered milk, butter, yoghurts, cheese, fresh and sour cream, and various other flavoured dairy products. In addition to the running of the dairy plant, Fiji Dairy Limited is actively involved in establishing and promoting ‘best-practice’ dairy farms to help local farmers get better yield and better quality milk

The Quality Assurance Manager is responsible for quality standards and product specification at Fiji Dairy Pte Limited. This position reports to the General Manager, Fiji Dairy Pte Limited.

Outcomes

Organisational Stakeholders
1. Regulatory and operationally compliant organisation
Internal and external audits managed at all times Product, company, system, compliance and surveillance audit is ensured Supplier audits are timely Gap completion is ensured timely ISO audit is timely HACCP and ISO system certification managed Health License, chemical registration and liquid waste permit certification is managed HALAL certification renewed timely Food safety, HACCP, environmental monitoring, traceability and product release procedures developed, implemented and managed  Standard operating procedures (SOP's) compliant at all times Product safety and release criteria managed and ensured Quality incidents, internal hold and exceptional releases managed and course of action authorized and approved Product and packaging formulations Environmental monitoring traceability Raw materials managed as per regulatory requirements, Company Procedures and QMS standards at all times: Product range compliance for labels and  information ensured Raw materials and finished goods specifications maintained Raw material supplier agreements maintained with supplier authority  Raw materials checked for correct specification with records maintained Supplier feed-backs provided for non-conforming materials
2. Quality systems and process aligned to business objective
Quality processes validation is timely Raw and packaging  material specifications ensured at all times Process and procedures are compliant to Quality Management Systems at Fiji Dairy Limited at all  times Good Manufacturing Practices (GMP) for all manufacturing activities ensured  Manufacturing process compliant with defined specifications at all times Finished goods specifications, packaging and product release criteria defined and managed at all times Products, labeling compliance ensured  Root cause analysis of all non-conformance managed Factory hygiene managed on an on going basis               Pest control systems managed Customer complaints managed
3. Well informed management
Monthly and quarterly report is timely and accurate  Performance against targets Non-conformance identified via internal/external audits Root cause analysis of all non-conformance with corrective action plan Analysis of competitor products market studies and surveys  Ad-hoc information requests by management, for decision-making purposes, provided on accurate and in a timely manner
4. Effective Human Capital Management ensures a productive, stable and increasingly capable workforce
Guidance to Fiji Dairy Limited's staff ensured Training needs and competency gaps of staff assessed and managed in partnership with Fiji Dairy Limited's management team  Succession planning ensured
5. Safe work environment promoted and ensured at all times
Work place safety is ensured  Communication of Safety, Health and Environment to all team members are on an on-going basis Occupational Health & Safety systems promote zero workplace injury at all times Local environmental regulation is aligned with work place safety on an on-going basis Workplace hazards eliminated at all times Systems assist in the identification and elimination of work place hazards on an on-going basis
6. Fiji Dairy Limited values upheld and demonstrated at all times
Collaborate with other teams for the benefit of the organisation Monitor and encourage team members to uphold image and value standards Uphold and demonstrate the organisation's image and values

Responsibilities - Critical Competencies

Competence	Description
Business
Risk Management	Analyse and manage risk.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Documentation	Communicate using formal business writing.
Customer
Quality Focus	Deliver quality.
People
Leadership	Utilise a leadership position to influence people and events and to increase performance.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Operational
Health and Safety	Establish and maintain a safe and healthy work environment.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Science, Food Science
Preferred
Masters Degree	Biochemistry, Biological Science, Food Science
Desirable
Masters Degree	Biochemistry, Food Science, Food Technology

Work Knowledge and Experience

1. Minimum of eight to ten years’ experience in Quality Assurance in a food processing plant
2. Excellent understanding of Food Safety Regulation, HACCP and ISO standards, system certifications, CODEX standards
3. Computer literate and good documentation skills
4. Analytical thinking ability and good communication skills
5. Knowledge of Good Manufacturing Practices and auditing.

Requirements

Regulatory Compliance Requirements
Driver’s License
Police Clearance

Interactions

Interaction	Comments
Internal
Finance Team
Management Team
Production Team
Quality Assurance staff
External
Customers
Regulators
Statutory Authorities

Attributes

Attribute	Definition
Behavioural Styles
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Experimenter	Tries out new procedures, ideas or activities.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Forthright	Speaks out frankly without hesitation, showing a direct manner.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Holistic thinker	Considers issues/situations as a whole rather than analysing or dissecting the parts.