Reserve Officer II

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Job Description

The iTaukei Land Trust Board (TLTB), formerly known as Native Land Trust Board (NLTB) derives its existence from the Native Land Trust Act of 1940. Its core mandate is to manage iTaukei Lands with its Vision “To Excel in Land Services and the Economic Empowerment of our Landowners” TLTB Core Business is Sustainable Land Development to enrich the lives and livelihoods of our landowners. Our organizational Values are – Trust & Transparency, Accountability, United. Knowledgeable, Effectiveness & Efficiency and Integrity & Inclusivity.

Undertake and assist with the delivery of reservation cases in accordance with the ITaukei Land Trust Act (NLTA), managing of extinct mataqali database, assist in the maintenance of Landsoft and NLC Report. The position reports to the Reserve Officer I

Outcomes

Organisational Stakeholders
1. Outcome
1. Efficient Work Practices - Individual reservation and dereservation cases undertaken in accordance with TLTA, established delegations and agreed service standards and workloads - Extinct Mataqali database maintained - General client inquiries and correspondence reponded to in a timely manner and/or directed to appropriate employees for resolution - TLTB represented locally at appropriate forums as delegated and required by the Commissioner of Reserves - Contributing to efficient work practices by active participation in teamwork, sharing of information and proposing improvements 2. Risk Management - Quality and customer service to TLTB’s external clients and to internal clients of the Region - Compliance to OHS policies and procedures 3. Demonstrate TLTB image and values standards at all times - Professional and ethical standards sustained - integrity and confidentiality of information maintained 4. Continuos Learning - Continuous learning and development of own skills and knowledge base is required

Responsibilities - Critical Competencies

Competence	Description
Business
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Organisational Values	Display the organisation's image and value standards.
Social and Cultural Awareness	Respond respectfully and effectively to people of different cultural and social backgrounds.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree

Work Knowledge and Experience

1. Experience in land management and/or valuation of land and/or leasing services
2. Demonstrated ability to be self managing and meet work deadlines
3. Evidence of self motivation and initiative
4. Evidence of well-developed analytical and written skills
5. Negotiation and conflict management skills are adequate to achieve results which are mutually satisfying to parties while achieving business outcomes
6. Demonstrated commitment to quality customer service
7. Evidence of commitment to team work
8. Establishes high personal standards and serves as an effective role model
9. Demonstrates basic computer literacy and wordprocessing skills
10. Experience with and knowledge of Land Information Systems (LIS)

Requirements

Language Proficiency
Excellent command of English
Knowledge of another language
Regulatory Compliance Requirements
Drivers Licence

Interactions

Interaction	Comments
External
General Public
Line Ministries
Landowners

Attributes

Attribute	Definition
Behavioural Styles
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Interpersonal Styles
Customer/Client Focused	Focused on client and customer satisfaction and ensuring high levels of service are maintained at all times
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Flexible/Adaptable	Readily accommodates changing circumstances, modifying own behaviour and/or views. Able to adjust easily to new conditions.
Well organised	Controls tasks in a well thought out and critical manner.

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