General Manager

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Job Description

PacTrade (PNG) Limited is an established FMCG distributor of Fast-Moving Consumer Goods (FMCG) and part of CJ Patel Group of Companies in Fiji. PacTrade is represented in PNG with its Head Office in Port Moresby and a branch in Lae, Morobe Province.

The General Manager is accountable for the leadership, management and control of all activities within Pactrade PNG Limited in accordance to the strategic direction of the CJ Patel Group. This position reports to the Group CEO, CJ Patel Pte Limited.

Outcomes

Organisational Stakeholders
1. Strategically focused Business
Strategic plan for Pactrade PNG ensured on a three to five year rolling time frame Budgets prepared, monitored and managed at all times Financial reports for audit presented accurately and timely Agreed budget targets managed  Corporate risk management planning ensured Corporate image monitored/ public relations managed at all times
2. Distribution and Sales Managed
Management of supply chain and distribution across the country and support product sales, growth and continuous cost & quality improvements in the business within a set budget, across geographical multi-sites. Product distribution optimized in trade at all times Relationships with local and multinational suppliers are developed and ensured Stakeholder management with key Government agencies and other relevant organizations maintained at all times Supply chain process ensured Supplier expectations upheld and ensured at all times Oversee Logistics and warehousing operations through the department managers Inventory management Stocktake and variance  Oversee new sales lead development, improving distribution methods, and exploring new business opportunities, as well as execution of marketing activities through the sales managers and executives. Review and align sales territories, quotas, and goals to improve service delivery and sales revenue. Ensure regular market visits, meeting with key clients and assisting sales team with maintaining relationships and negotiating and closing deals Asset utilization maximized at all times
3. Statutory and Operationally compliant organisation
Creditors & debtors report presented in an accurate and timely manner  Financial reports (monthly, quarterly and annually) submitted to Management on an accurate and timely basis Financial audits (internal and external) complied on an accurate and timely basis Timely statutory reporting and compliance ensured Risk Management program prepared and implemented Audit gaps closed within assigned timeframe
4. Well informed management
Timeliness, quality and accuracy of daily, weekly, monthly and quarterly reports to management ensured Daily operational review and report presented timely and accurately Daily operational data to the management is timely and accuracy of information maintained at all times Weekly reports to Group General Manager Sales & Distribution Quarterly management meetings Key performance indicators on weekly basis are informed in time Monthly report to COO/CFO/CEO is accurate and supports decision making Ad-hoc information requests by management and shareholders, for decision-making purposes, addressed in a timely manner
5. Effective Human Capital Management ensures a productive, stable and increasingly capable workforce
Supervision of and professional guidance to all staff ensured Communicate operational/business performance results, activities, etc. to Executive Management and provide recommendations and plans for ongoing improvement. Accountable for understanding business manpower needs, ensuring each person is performing all requirements of the job and providing adequate training and development and succession as necessary. Training needs and competency gaps of staff assessed and managed in partnership with HR Department Succession planning ensured Annual performance appraisals conducted for direct reports
6. Safe work environment promoted and ensured at all times
Work place safety is ensured  Communication of Safety, Health and Environment to all team members are on an on-going basis Occupational Health & Safety systems promote zero workplace injury at all times Local environmental regulation is aligned with work place safety on an on-going basis Workplace hazards eliminated at all times Systems assist in the identification and elimination of work place hazards on an on-going basis
7. Pactrade PNG Limited's values upheld and demonstrated at all times
Collaborate with other teams for the benefit of the organisation Monitor and encourage team members to uphold image and value standards Uphold and demonstrate the organisation's image and values Confidentiality and integrity and ethical decision making ensured

Responsibilities - Critical Competencies

Competence	Description
Business
Strategic Development	Establish the strategic direction and steer the organisation towards its goals
Business Performance	Manage the performance of the organisation.
Risk Management	Analyse and manage risk.
Change Management	Implement and manage changing situations resulting from a change in strategic/business.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Promotion	Promote the value of the products/services offered by the organisation.
Commercial Focus	Optimize the commercial viability of the organisation.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Organisational Values	Display the organisation's image and value standards.
People
Leadership	Utilise a leadership position to influence people and events and to increase performance.
Negotiation	Reach agreement through discussion and compromise.
Self-Management	Manage your priorities and objectives efficiently and effectively
Professional
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Operational
Stock Control	Acquire and monitor stock to meet business needs

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Business Administration
Desirable
Higher Degree incl. Post Grad Cert or Dip	Marketing and Management

Work Knowledge and Experience

1. Must have at least 5 years as a General Manager or in a similar role with strong sales & distribution experience and knowledge in the FMCG sector.
2. Working knowledge and experience in South pacific exports market or PNG is desirable.
3. Ability to understand market and business intelligence to make informed choices about business development.
4. Possess broad commercial and business acumen and a strategic thinker.
5. Excellent leadership, people management and decision making skills.
6. Strong analytical problem solving, forecasting, budgeting, negotiating and communication skills.

Requirements

Language Proficiency
Excellent command of English
Professional Associations
Membership of appropriate Professional Institution
Regulatory Compliance Requirements
Driver’s License
Police Clearance

Interactions

Interaction	Comments
Internal
All employees
Management Team
Chief Executive Officer
External
Regulators
Customers
Suppliers
Statutory Authorities

Attributes

Attribute	Definition
Behavioural Styles
Innovative	Devises new and creative ways to do things comes up with original ideas.
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Resilient	Cope positively with stress and catastrophe. Bounces back from setbacks, mistakes or misfortunes.
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Interpersonal Styles
Team Oriented	Enjoys being with others as part of a group or team.
Extrovert	Outgoing and showing interest in events going on around them, particularly people, new experiences and changing situations.
Self-sufficient and assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities.
Thinking Styles
Holistic thinker	Considers issues/situations as a whole rather than analysing or dissecting the parts.
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Decisive	Reaches conclusions, promptly and firmly.
Conscientious	Demonstrates a sense of right and wrong and a personal obligation to do the right thing.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Numerate	Shows abilities in quantitative thought and expression.