Technical Manager – Pacific Island Operations

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Job Description

PERFECTING THE AIR. The world contains an infinite number of spaces. Everyday we breathe in 10,000 litres of air. It nourishes us. It enriches us. Daikin believes that every breath we take in these spaces should be ‘perfect’. At Daikin, we’ve been ‘perfecting the air’ for over 100 years to make your home a calm and comfortable place – for you and your family. As ‘Air Specialists’, Daikin is driven to improve all aspects of indoor air quality - from temperature and humidity, to flow and cleanliness.

The Technical Manager for Pacific Island Operations plays a crucial role in achieving Daikin New Zealand's business goals and targets by effectively managing sales of our products and solutions through both existing and new sales networks. They also provide valuable advice and guidance to sales team members. This individual drives the success of the regional business by leading technical sales efforts and effectively leveraging key relationships.

Outcomes

Organisational Stakeholders
1. Sales Activities
Sales activities are set, executed, and monitored by product, channel, and customer in accordance with agreed business plans. Revenue and sales targets for the regional business are met. Sales opportunities are identified, and plans to target sales potential are developed. Customers’ needs are assessed, and products are explained/demonstrated, including technical descriptions and purposes.
2. Presentations and Marketing
Formal presentations of products using training aids are carried out. Promotional marketing is attended to, and product displays are organized. Rapport and relationships built on trust, respect, and credibility are developed and maintained. Effective selling is allowed while time for project maintenance and administrative tasks is managed.
3. Sales Visits and Reporting
The appropriate number of sales visits per day/month is determined, planned, and executed. Monthly call plans and progress on projects are provided. Forecast activity for the month and quarter is reported. Performance of the region is reviewed on a monthly and quarterly basis. Current sales and feedback on marketing of new and existing products are reported to the manager.
4. Compliance and Documentation
Written reports are completed when requested by Management. Requirements of the Trade Practices Act are adhered to. Price policy is adhered to as per Company requirements. Case studies on specific projects and products are created. All expense claims are completed timely as per Daikin New Zealand’s policy. CMS is updated and maintained as required. Liaison with the Credit department on management of all accounts over 30 days is conducted. Other tasks as required by Management are performed.

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Risk Management	Analyse and manage risk.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Promotion	Promote the value of the products/services offered by the organisation.
Commercial Focus	Optimize the commercial viability of the organisation.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Quality Focus	Deliver quality.
People
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Problem Solving	Develop practical solutions to a situation.
Negotiation	Reach agreement through discussion and compromise.
Self-Management	Manage your priorities and objectives efficiently and effectively
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Financial Application	Apply financial principles and practices.
Global Environment	Respond to globally driven changes in the organisation’s environment.
Technology Application	Apply technology.
Operational
Stock Control	Acquire and monitor stock to meet business needs

Qualifications

Qualification	Discipline	Notes
Preferred
Certificate	Other related discipline	Trade qualification in Air-conditioning and refrigeration
Preferred
Diploma	Business and Management	Tertiary business qualifications

Work Knowledge and Experience

1. Industry Experience - minimum of 5 years in a HVAC role
2. Previous experience in an FMCG environment within a sales environment
3. Bilingual – English & Japanese

Requirements

Language Proficiency
Excellent command of English

Interactions

Interaction	Comments
Internal
Sales Team
Marketing Team
Spec In team
Engineering
Internal Sales
Product, Logistics
Credit Department
Customer service team
Customer Experience
Sales planning
External
Dealers and their representatives
Contractors, Specifiers
Preferred trade
Facility Mangers
Developers and trade representatives

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Punctuality	Completes a required task or fulfills an obligation before or at a previously designated time
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Self-sufficient and assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Flexible/Adaptable	Readily accommodates changing circumstances, modifying own behaviour and/or views. Able to adjust easily to new conditions.
Initiative	Takes action and makes decisions without the help or advice of other people.
Numerate	Shows abilities in quantitative thought and expression.
Well organised	Controls tasks in a well thought out and critical manner.

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