Senior Communication/IT Officer

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Job Description

The Great Council of Chiefs (Bose Levu Vakaturaga) was established in 1876, with the primary purpose to serve as an advisory body on Indigenous affairs, ensuring traditional leadership structures were acknowledged and integrated into the governance system. The Great Council of Chiefs (GCC) being independent plays a crucial role in advising on matters related to Good Governance and Wellbeing of the iTaukei.

The Senior Communication/IT Officer ensures that the Great Council of Chiefs Office (GCCO) is supported by a robust communication strategy, effective content creation, reliable IT management, and proactive stakeholder engagement. This role is crucial in enhancing the GCCO's public image, maintaining its IT infrastructure, and fostering strong relationships with stakeholders and the media. The role reports to the Manager Operations.

Outcomes

Organisational Stakeholders
1. Communication Strategy Implemented
The GCC’s communication strategy is developed and managed, ensuring alignment with organizational goals and objectives. Communication plans are implemented, ensuring consistent and effective messaging across all channels. Communication metrics are monitored, providing insights into the effectiveness of communication efforts.
2. Content Creation Efficiently Managed
Newsletters, press releases, and other materials are produced, ensuring timely and accurate dissemination of information. Content for digital platforms is created and managed, ensuring engaging and relevant online presence. Visual and multimedia content is developed, enhancing the impact of communication materials.
3. IT Management
IT infrastructure is maintained, ensuring reliable and secure operation of all systems. Technical support is provided, ensuring that all staff have the necessary tools and assistance to perform their duties. IT policies and procedures are developed and enforced, ensuring compliance with best practices and security standards. System upgrades and maintenance are coordinated, ensuring that all technology remains current and functional. Data backups and recovery plans are implemented, ensuring the protection and availability of critical information.
4. Stakeholder Engagement
Communication inquiries are managed, ensuring timely and accurate responses to all stakeholders. Media relationships are fostered, ensuring positive and productive interactions with the press. Stakeholder feedback is collected and analysed, ensuring continuous improvement in communication efforts. Public relations campaigns are developed and executed, enhancing the GCC’s public image. Collaborative relationships with internal and external stakeholders are maintained, ensuring effective communication and cooperation.
5. Organisation's image and value standards demonstrated and promoted
Collaborate with other teams in the organisation for the benefit of the organisation Monitor and encourage team members to uphold image and value standards Uphold and demonstrate the organisation's image and values
6. Teamwork and cooperation
Cooperation within the team and greater function / department Cooperation across functions / departments Work collaboratively to achieve the set targets and goals
Product's Stakeholders
1. Operational and statutory compliance
Statutory compliant to laws and regulations Health and safety compliance Environmental compliance Operationally compliant to the organisation's policies and procedures

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Customer
Quality Focus	Deliver quality.
Organisational Values	Display the organisation's image and value standards.
Social and Cultural Awareness	Respond respectfully and effectively to people of different cultural and social backgrounds.
People
Problem Solving	Develop practical solutions to a situation.
Negotiation	Reach agreement through discussion and compromise.
Self-Management	Manage your priorities and objectives efficiently and effectively
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Research	Apply formal research methodologies.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Information Technology/Computing	Bachelor's Degree in Communications, Information Technology, Computer Science, or a Related Field

Work Knowledge and Experience

1. Demonstrated ability to create and implement effective communication plans
2. Minimum of 5-7 years of relevant experience, in communications, IT management, or a related field
3. Experience with maintaining IT systems, providing technical support, and managing IT projects
4. Proven ability to produce newsletters, press releases, and other communication materials
5. Experience managing communication inquiries and fostering relationships with media and other stakeholders

Requirements

Language Proficiency
Excellent command of English

Interactions

Interaction	Comments
Internal
All employees
External
Regulators
Stakeholders
General Public

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Punctuality	Completes a required task or fulfills an obligation before or at a previously designated time
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Perceptive	Shows keen insight and understanding of issues or situations.
Realistic	Shows concern for facts and reality, rejecting the impractical.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Decisive	Reaches conclusions, promptly and firmly.
Imaginative	Generates ideas and images, showing creativity.
Well organised	Controls tasks in a well thought out and critical manner.