Panel Technician

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Job Description

Asco Motors is a subsidiary of Toyota Tsusho South Pacific Holdings and is the only authorized dealer and distributor of Toyota and Yamaha in Fiji. When you join Asco Motors, you will become part of a global company that promotes a family-friendly environment and seeks to achieve world-class standards in all areas of our business. In Fiji, Asco Motors is an automotive dealer/distributor and employs over 300 staff. Asco Motors markets quality products and services with franchises that include Toyota, Yamaha, Bridgestone, Kobe, Massey Ferguson, and Avis

The Panel Technician ensures damaged body panels and trim are reformed, replaced, or refinished to restore vehicles to 'like new' condition, combining skills, experience, and Toyota processes, reports to Panel Manager.

Outcomes

Organisational Stakeholders
1. Finance
Security maintained at the highest level of all workshop assets such as tooling and equipment and paint and material stock.
2. Business Process
Jobs completed right the first time. Fix-It-Right adhered to. All protective equipment used to maintain cleanliness and protection of the customer’s vehicle. All customer requests on the repair order completed to a high-quality standard. Fix-It-Right. All repair orders completed within the time allotted, additional repair items found during a repair advised to the Team Leader. Inspection of all work completed requested from Team Leader. Fix-It-Right adhered to. Daily clocking practices maintained accurately by clocking on and off every repair order, including changing of jobs on the R/O. Clear accurate account of all work performed written down onto the repair order and all parts, paint, and materials used reported. Work area kept clean and tidy at all times.
3. Learning & Growth
Training program attended as per Training calendar. KAM account service delivery reviewed and improved.
4. Customer Service
Total Customer Satisfaction ensured at all times. All customer vehicles and belongings treated with care. Total customer satisfaction contributed by proper carrying out of all body and paint repairs allocated on a daily basis. Fix-It-Right adhered to.
5. Tasks
Labour sales and parts sales per R/O increased. Body and paint repairs carried out with zero comebacks. All repair orders completed within the time allocated. Monthly productivity and efficiency targets achieved. Fix-It-Right adhered to the first time. All customer's vehicles and belongings treated with care. Knowledge increased throughout each year of employment within TSO skill development programs.

Responsibilities - Critical Competencies

Competence	Description
Business
Risk Management	Analyse and manage risk.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Quality Focus	Deliver quality.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Operational
Equipment Operation	Control the operation of specialised equipment, plant or vehicles to satisfy the demands of the assignment.
Health and Safety	Establish and maintain a safe and healthy work environment.

Qualifications

Qualification	Discipline	Notes
Preferred
Certificate	Technical specialisation	Certified Panel Technician or holder of relevant trade qualification.

Work Knowledge and Experience

1. Minimum of 5 years hands-on experience in automotive bodywork and paint repair.
2. Knowledge of panel beating, dent removal, surface preparation, and refinishing techniques.
3. Familiarity with modern repair tools, equipment, and safety procedures.
4. Strong attention to detail and ability to maintain high standards of finish.
5. Effective communication skills and a customer-focused approach.

Requirements

Regulatory Compliance Requirements
None specified

Interactions

Interaction	Comments
Internal
Team Leader
External
Customers

Attributes

Attribute	Definition
Behavioural Styles
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Team Oriented	Enjoys being with others as part of a group or team.
Consensus seeker	Works to achieve group solidarity and general agreement and harmony.
Perceptive	Shows keen insight and understanding of issues or situations.
Thinking Styles
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Well organised	Controls tasks in a well thought out and critical manner.
Conscientious	Demonstrates a sense of right and wrong and a personal obligation to do the right thing.

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