Systems Support Analyst

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Job Description

Asco Motors is a subsidiary of Toyota Tsusho South Pacific Holdings and is the only authorized dealer and distributor of Toyota and Yamaha in Fiji. When you join Asco Motors, you will become part of a global company that promotes a family-friendly environment and seeks to achieve world-class standards in all areas of our business. In Fiji, Asco Motors is an automotive dealer/distributor and employs over 300 staff. Asco Motors markets quality products and services with franchises that include Toyota, Yamaha, Bridgestone, Kobe, Massey Ferguson, and Avis

The Systems Support Analyst provides support, training, testing, and implementation of new functionality for applications, solving organizational information problems and requirements by analyzing, designing specifications, and recommending systems controls with leader's assistance. Reports to Applications Change Manager.

Outcomes

Organisational Stakeholders
1. Operational Excellence
System availability and functionality ensured with minimum downtime and data integrity maintained. Monthly billings checked and prepared for payment before deadlines. Standard operating procedures implemented where required. Quality assurance, documentation, training, and implementation of releases performed. Operational objectives determined by studying business functions and evaluating requirements. Controls recommended by identifying problems and writing improved procedures.
2. Learning and Growth
Detailed research conducted relating to system impact on business. Systems training and operational job training conducted as required. Guidance provided to trainee staff on tasks. Relevant workshops attended to ensure current skill levels. Good health and safety practices promoted, ANZEN requirements supported.
3. Customer Service
Incidents relating to system concluded and users provided with reference. Feedback and ideas solicited from users and team on incidents. Functional solutions deployed to ensure system quality and integrity. Support provided to Pacific Island countries and PNG IT Apps team. Daily issues resolved ensuring system availability. Operational calendar tasks completed on schedule. Standard operating processes developed. Tests for new implementations performed with user acceptance. System changes implemented. Potential solutions identified to improve business compatibility. Knowledge enhanced with IT industry developments. Solutions and feedback discussed with team across. Business process understood by working with units. User and training documentation created, formal trainings conducted. Incidents, feedback, and follow-ups dealt with timely. Common issues concluded by creating documented SOPs.

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Risk Management	Analyse and manage risk.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Quality Focus	Deliver quality.
People
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Problem Solving	Develop practical solutions to a situation.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Operational
Health and Safety	Establish and maintain a safe and healthy work environment.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Information Technology/Computing, Computer Science	Degree in Information Systems or Computer Science

Work Knowledge and Experience

1. 1 - 2 years of experience in providing Helpdesk support services.
2. Strong decision-making, organisational, and planning abilities.
3. Demonstrated capacity for critical, creative, and conceptual thinking.
4. Quick to learn and adapt in dynamic environments.
5. Excellent verbal and written communication skills, including strong technical writing capabilities.
6. Proficient in Microsoft Office applications with solid administrative skills.
7. Strong analytical and problem-solving abilities.
8. User-focused, with a clear understanding of user needs and expectations.
9. Flexible and willing to work outside standard hours when required.
10. Self-motivated team player with the ability to prioritize tasks, meet deadlines, and manage shifting priorities effectively.

Interactions

Interaction	Comments
Internal
All departments
External
Maintain good relationships with internal and external customers.

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Innovative	Devises new and creative ways to do things comes up with original ideas.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Perceptive	Shows keen insight and understanding of issues or situations.
Self-sufficient and assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Decisive	Reaches conclusions, promptly and firmly.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Numerate	Shows abilities in quantitative thought and expression.

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