Technical Manager – Pacific Island Operations

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Job Description

PERFECTING THE AIR. The world contains an infinite number of spaces. Everyday we breathe in 10,000 litres of air. It nourishes us. It enriches us. Daikin believes that every breath we take in these spaces should be ‘perfect’. At Daikin, we’ve been ‘perfecting the air’ for over 100 years to make your home a calm and comfortable place – for you and your family. As ‘Air Specialists’, Daikin is driven to improve all aspects of indoor air quality - from temperature and humidity, to flow and cleanliness.

The Technical Manager for Pacific Island Operations plays a crucial role in achieving Daikin New Zealand's business goals and targets by effectively managing sales of our products and solutions through both existing and new sales networks. They also provide valuable advice and guidance to sales team members. This individual drives the success of the regional business by leading technical sales efforts and effectively leveraging key relationships.

Outcomes

Organisational Stakeholders
1. Sales Activities
Regional sales strategies are developed and executed in alignment with Daikin NZ's commercial objectives and Pacific Island market potential. Sales performance is proactively monitored and optimised across all channels, with accountability for achieving and exceeding revenue targets. Strategic sales opportunities are analysed and converted through data-driven planning and market insights. High-level technical and commercial guidance is provided to customers and internal stakeholders to position Daikin as the preferred solutions provider.
2. Presentations and Marketing
Market development initiatives are led to build brand presence and drive sustainable growth in Pacific Island territories. Product and solution presentations are tailored to industry sectors and delivered to executive-level stakeholders and decision-makers. Regional marketing initiatives, including product launches and promotional events, are planned and implemented with strong customer engagement. Long-term customer relationships are cultivated through trusted advisor status, deep product knowledge, and proactive account management.
3. Sales Visits and Reporting
Regional activity plans are prepared and reviewed against strategic objectives, ensuring robust pipeline development and forecast accuracy. Sales performance dashboards, call plans, and market feedback reports are produced and communicated to leadership monthly and quarterly. Emerging market trends and competitor activities are monitored and reported to inform strategic decision-making. Key account and project performance metrics are reviewed regularly to ensure delivery outcomes and customer satisfaction.
4. Compliance and Documentation
Organisational policies including pricing strategy, trade practices, and financial compliance are embedded in regional operations. Technical documentation, project case studies, and CRM systems (CMS) are maintained to support decision-making and knowledge sharing. Engagement with Finance and Credit Control ensures disciplined account management and resolution of debt over 30 days. Regional initiatives are coordinated across business units to ensure seamless execution, including contribution to cross-functional projects and other tasks as directed by Executive Management.

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Risk Management	Analyse and manage risk.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Promotion	Promote the value of the products/services offered by the organisation.
Commercial Focus	Optimize the commercial viability of the organisation.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Quality Focus	Deliver quality.
Social and Cultural Awareness	Respond respectfully and effectively to people of different cultural and social backgrounds.
People
Leadership	Utilise a leadership position to influence people and events and to increase performance.
Team Orientation	Work in a team towards a common aim.
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Problem Solving	Develop practical solutions to a situation.
Negotiation	Reach agreement through discussion and compromise.
Self-Management	Manage your priorities and objectives efficiently and effectively
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Financial Application	Apply financial principles and practices.
Global Environment	Respond to globally driven changes in the organisation’s environment.
Technology Application	Apply technology.
Operational
Health and Safety	Establish and maintain a safe and healthy work environment.
Stock Control	Acquire and monitor stock to meet business needs

Qualifications

Qualification	Discipline	Notes
Preferred
Certificate	Other related discipline	Trade qualification in Air-conditioning and refrigeration
Preferred
Diploma	Business and Management	Tertiary business qualifications

Work Knowledge and Experience

1. Minimum 8 years’ experience in the HVAC sector, with at least 3 years in a technical leadership or regional management role
2. Demonstrated experience in sales strategy, key account management, and market development
3. Bilingual – English & Japanese
4. Familiarity with FMCG or related fast-paced commercial environments
5. Experience working across Pacific Island markets preferred
6. Strong knowledge of HVAC technologies, applications, and technical compliance requirements

Requirements

Language Proficiency
Excellent command of English

Interactions

Interaction	Comments
Internal
Sales Team
Marketing Team
Spec In team
Engineering
Internal Sales
Product, Logistics
Credit Department
Customer service team
Customer Experience
Sales planning
External
Dealers and their representatives
Contractors, Specifiers
Preferred trade
Facility Mangers
Developers and trade representatives

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Punctuality	Completes a required task or fulfills an obligation before or at a previously designated time
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Self-sufficient and assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Flexible/Adaptable	Readily accommodates changing circumstances, modifying own behaviour and/or views. Able to adjust easily to new conditions.
Initiative	Takes action and makes decisions without the help or advice of other people.
Numerate	Shows abilities in quantitative thought and expression.
Well organised	Controls tasks in a well thought out and critical manner.

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