Sales & Customer Support

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Job Description

BNBM PNG Limited is a leading hardware and home improvement wholesaler and retailer in Papua New Guinea. Established in 1992, the company has grown significantly over the decades, becoming a trusted name in the construction and home improvement sectors. BNBM operates across multiple locations in PNG, offering a wide range of building materials and home furnishing products. Their product lineup includes cement and aggregates, roofing materials, plumbing supplies, furniture and home furnishings, tools and construction accessories.

The Sales & Customer Support plays a vital role in delivering excellent customer service and supporting the daily operations of the store. This role involves assisting customers with product selection, maintaining store presentation, and ensuring stock is well managed. The ideal candidate will have a hands-on attitude, basic knowledge of hardware and home improvement products, and a commitment to helping customers find the right solutions for their needs.

Outcomes

Organisational Stakeholders
1. Customer Service & Sales
Greet customers and provide friendly, helpful service. Assist with product inquiries and offer advice on tools, materials, and DIY solutions. Process sales transactions accurately using the point-of-sale system. Promote current specials and new products.
2. Product & Inventory Support
Restock shelves and maintain product displays. Check inventory levels and assist with stocktakes. Receive and unpack deliveries, ensuring items are stored correctly. Report low stock or damaged items to supervisors.
3. Store Presentation
Keep the store clean, organized, and safe for customers and staff. Ensure signage and pricing are accurate and up to date. Assist in setting up promotional displays and seasonal sections.
4. Teamwork & Collaboration
Work collaboratively with team members to meet store goals. Communicate customer feedback and product issues to management. Attend training sessions to improve product knowledge and customer service skills.

Responsibilities - Critical Competencies

Competence	Description
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Promotion	Promote the value of the products/services offered by the organisation.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Organisational Values	Display the organisation's image and value standards.
People
Negotiation	Reach agreement through discussion and compromise.

Qualifications

Qualification	Discipline	Notes
Preferred
Senior Secondary School - University Entrance	Arts and Economics, Finance, Mathematics	With relevant work experience.
Desirable
Certificate	Sales/Marketing/Advertising

Work Knowledge and Experience

1. Previous experience in retail or customer service (ideally 1–2 years).
2. Experience in hardware, building supplies, or home improvement would be highly valued
3. Basic computer literacy, including use of POS systems and email.
4. Strong communication and interpersonal skills.
5. Numeracy skills for handling cash and processing transactions.
6. Ability to lift and move stock - physical fitness is important.

Interactions

Interaction	Comments
Internal
Country Manager
External
Customers
Suppliers

Attributes

Attribute	Definition
Behavioural Styles
Energetic	Constantly active and driven to put in effort. Works hard to promote an enterprise.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Punctuality	Completes a required task or fulfills an obligation before or at a previously designated time
Interpersonal Styles
Empathic	Has the ability to understand somebody else's feelings or difficulties.
Team Oriented	Enjoys being with others as part of a group or team.
Extrovert	Outgoing and showing interest in events going on around them, particularly people, new experiences and changing situations.
Thinking Styles
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Numerate	Shows abilities in quantitative thought and expression.
Well organised	Controls tasks in a well thought out and critical manner.