Maintenance Officer

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Job Description

Jones Lang LaSalle Limited (JLL) provides real estate management services. The Company offers agency leasing, building surveying, corporate finance, cost management, development consulting, facilities management, lease advisory, planning and other services. Jones Lang LaSalle operates worldwide including Fiji.

The Maintenance Officer ensures that all facilities, equipment, and infrastructure under JLL’s management are maintained in a safe, functional, and compliant condition. Preventive and corrective maintenance activities are coordinated and delivered to support uninterrupted operations and a positive environment for tenants and staff. The role reports to the Assistant Facilitates Manager.

Outcomes

Organisational Stakeholders
1. Facility Maintenance and Repair Services Are Delivered
Escorting, induction, and supervision of contractors and consultants. Routine inspections, servicing, and maintenance of building infrastructure and equipment are carried out according to schedule. Corrective maintenance is promptly identified and executed to resolve faults or breakdowns affecting operations. Minor construction, carpentry, plumbing, painting, and electrical tasks are completed to maintain premises in good working order within the approved scope and qualifications of the Maintenance Officer. Ensure all works are delivered to meet the necessary quality representative standard of the Australia Government, and meet or exceed local or Australian Building Codes, whichever is the higher standard.
2. Preventive Maintenance Programme Is Implemented
Scheduled preventive maintenance activities are undertaken in accordance with the maintenance plan. Potential issues are identified early through inspections and reported to the Facilities Manager. Maintenance records are kept up to date, including service logs and checklists.
3. Health, Safety and Compliance Standards Are Upheld
All Maintenance Office operations comply with all occupational health and safety regulations and internal policies. Hazards, incidents, and near-misses (Good Catches) are reported and addressed in accordance with JLL and DFAT policies and procedures, local and Australian legislative requirements and industry best practise. Equipment, tools, and materials are used and stored safely and appropriately.
4. Stakeholder Service Requests Are Actioned
Ensure all communication with all stakeholders in a positive, respectful, and professional manner. Maintenance requests from tenants, staff or management are responded to in a timely and professional manner. Communication with requestors is maintained to keep them informed of progress and resolution. Feedback on completed tasks is sought where appropriate to ensure satisfaction.
5. Inventory and Equipment Are Managed
Tools and materials required for maintenance work are maintained in good condition and available when needed. Stock levels for consumables and maintenance supplies are monitored and replenishment needs are communicated. Asset and tool registers are kept accurate and up to date.

Responsibilities - Critical Competencies

Competence	Description
Business
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Quality Focus	Deliver quality.
People
Team Orientation	Work in a team towards a common aim.
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Self-Management	Manage your priorities and objectives efficiently and effectively
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Operational
Maintenance	Monitor and/or maintain equipment, plant or vehicles in sound operating order.
Health and Safety	Establish and maintain a safe and healthy work environment.

Qualifications

Qualification	Discipline	Notes
Preferred
Certificate	Building and Construction, Electrical Engineering or Electrical and Electronic Engineering, Mechanical Engineering	Facilities Maintenance

Work Knowledge and Experience

1. Minimum 2 years' experience in a similar role, and environment would be an advantage.
2. Proven experience in general building maintenance and repairs, mechanical systems (pumps, water heaters, HVAC), electrical systems (switchboards, generators), plumbing and drainage systems.
3. Familiarity with local statutory and regulatory compliance for building codes and systems, and a commitment to expanding this knowledge base to include Australian Building and Constructions Codes as a priority.
4. Working knowledge of Microsoft Outlook, Excel and Word
5. Ability to work independently and as part of a team.
6. Strong problem-solving and time management abilities.
7. Physical fitness to perform manual tasks.
8. Knowledge of workplace safety practices, ability to maintain logs and records of maintenance activities, professional and ethical conduct as a tradesperson.
9. Trades and Construction experience.
10. Good communication and interpersonal skills - an ability to communicate effectively with JLL, clients, and contractors.

Requirements

Language Proficiency
Excellent command of English
Regulatory Compliance Requirements
First Aid Certificate
Relevant certifications, registrations, and licenses may be required.
Drivers License - Class 2 Fijian Drivers License

Interactions

Interaction	Comments
Internal
Property maintenance staff
Security Team
Facilities Manager
Administrative Staff
External
Suppliers
Contractors
Tenants
Service providers

Attributes

Attribute	Definition
Behavioural Styles
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Interpersonal Styles
Team Oriented	Enjoys being with others as part of a group or team.
Forthright	Speaks out frankly without hesitation, showing a direct manner.
Perceptive	Shows keen insight and understanding of issues or situations.
Thinking Styles
Well organised	Controls tasks in a well thought out and critical manner.
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.