Wholesale Assistant

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Job Description

BNBM PNG Limited is a leading hardware and home improvement wholesaler and retailer based in Papua New Guinea. Established in 1992, the company has grown significantly over the decades, becoming a trusted name in the construction and home improvement sectors. BNBM operates across multiple locations in PNG, offering a comprehensive range of building materials and home furnishing products, including cement and aggregates, roofing materials, plumbing supplies, furniture, tools, and construction accessories. As part of its ongoing regional expansion, BNBM PNG has a branch in Suva, Fiji – marking a bold step in its regional expansion and adding to its more than 50 store locations in the Pacific. This new location brings BNBM’s trusted products and customer-first service to the heart of Fiji, offering local contractors, homeowners, and businesses access to the same quality and value that have made BNBM a household names in PNG and other countries in the Pacific including Solomon Islands.

The Wholesale Assistant supports the wholesale operations of BNBM by managing customer orders, coordinating deliveries, maintaining inventory records, and ensuring smooth communication between departments and clients

Outcomes

Organisational Stakeholders
1. Administrative Services
Process customer orders, prepare shipments, and manage returns or exchanges. Track stock levels, conduct inventory checks, and update records. Handle inquiries, confirm orders, and resolve complaints professionally. Liaise with suppliers, couriers, and internal teams to ensure timely deliveries. Assist with sales data analysis, promotional activities, and showroom setup. Maintain databases, file documents, and manage purchase orders and invoices.

Responsibilities - Critical Competencies

Competence	Description
Business
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
People
Team Orientation	Work in a team towards a common aim.
Professional
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Operational
Stock Control	Acquire and monitor stock to meet business needs

Qualifications

Qualification	Discipline	Notes
Desirable
Certificate	Logistics, Warehousing, Supply Chain
Preferred
Senior Secondary School - University Entrance	Accounting/Finance	Pass in Y13 Examination

Work Knowledge and Experience

1. At least two years proven administrative experience in a similar field would be an added advantage.
2. Good communication and customer service skills.
3. Previous experience in a warehouse or stores environment preferred.
4. Basic understanding of inventory systems and stock control.
5. Strong attention to detail and organizational skills.
6. Ability to work independently and as part of a team.
7. Physically fit and able to lift and move stock as required.

Requirements

Language Proficiency
Excellent command of English
Regulatory Compliance Requirements
Driver’s License.

Interactions

Interaction	Comments
Internal
Country Manager
External
Suppliers
Customers

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Punctuality	Completes a required task or fulfills an obligation before or at a previously designated time
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Initiative	Takes action and makes decisions without the help or advice of other people.
Numerate	Shows abilities in quantitative thought and expression.
Well organised	Controls tasks in a well thought out and critical manner.