Receptionist [Pohnpei]

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Job Description

FSM Petroleum Corporation is a progressive state-owned enterprise that values diversity and inclusiveness, and is committed to harnessing the local talent of Micronesians. We operate throughout Micronesia, with operations in Chuuk, Pohnpei, Kosrae, Yap, Nauru and Guam. Our Guam and Nauru Facilities operate under Vital Energy, Inc. The company employs some of the best people in the industry and has a mission to develop and train our people to be the best at what they do in the region.

The Receptionist is the first point of contact for the organisation and plays a key role in creating a professional and welcoming environment. The role provides front-desk reception services and general administrative support to the Vital Group teams, ensuring smooth daily operations. This position reports to the Executive Manager Governance.

Outcomes

Organisational Stakeholders
1. Efficient delivery of front desk services ensured
Responding to all customer inquiries in a polite and timely manner ensured  Staff, Guests and Stakeholders are greeted, served and are directed appropriately                         Efficient correspondence ensured;                    Incoming calls are answered promptly, and enquiries handled as best as possible or are referred to appropriate/relevant staff Outgoing calls are connected for staff as requested and registered Messages are recorded and relayed efficiently by appropriate mediums Enquiries and incoming requests from staff and public are responded to in a timely manner as and when required                                Issues are resolved both promptly and thoroughly
2. Administrative tasks and duties are completed in a timely manner
Efficient data entry and upkeep of communication logs Lodging and following up on phone and Fax Complaints ensured  Staff meetings are coordinated with relevant staff and stakeholders to ensure successful delivery Administrative functions effectively provided                               Photocopying, Scanning, Binding, Faxing, etc. ensured Systematic filing and storage of correspondences and documents developed, secured, and maintained efficiently Office equipment and supplies are monitored and requested for purchase through proper systems
3. Teamwork and cooperation
Cooperation within the team and greater function / department Collaborative work to achieve the set targets and goals
4. Organisation's image and value standards demonstrated and promoted
Collaborate with other teams in the organisation for the benefit of the organisation Monitor and encourage team members to uphold image and value standards Uphold and demonstrate the organisation's image and values

Responsibilities - Critical Competencies

Competence	Description
Business
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Quality Focus	Deliver quality.
Organisational Values	Display the organisation's image and value standards.
People
Team Orientation	Work in a team towards a common aim.
Learning	Develop the competencies of self and others to enhance performance.
Self-Management	Manage your priorities and objectives efficiently and effectively
Professional
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Technology Application	Apply technology.
Operational
Stock Control	Acquire and monitor stock to meet business needs

Qualifications

Qualification	Discipline	Notes
Preferred
Diploma	Business Administration, Computing

Work Knowledge and Experience

1. Excellent communication skills - verbal and written, with the ability to express thought and ideas clearly
2. Proficient in the use of MS Office Suite
3. Excellent computer skills and the ability to use new technology and basic office equipment
4. Strong organisational and planning skills with the ability to multi-task, undertake work in a diligent, conscientious, and meticulous manner
5. Excellent administrative skills, meet deadlines through an organised approach to work with the ability to prioritise and manage workloads
6. Work experience in front line customer service, highly desirable
7. At least 2 years’ experience in a similar role focusing on customer service and delivery

Requirements

Language Proficiency
Excellent command of English
Regulatory Compliance Requirements
Police Clearance

Interactions

Interaction	Comments
Internal
All employees
External
Community
Suppliers
Vendors

Attributes

Attribute	Definition
Behavioural Styles
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Punctuality	Completes a required task or fulfills an obligation before or at a previously designated time
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Interpersonal Styles
Self-sufficient and assured	Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities.
Perceptive	Shows keen insight and understanding of issues or situations.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Flexible/Adaptable	Readily accommodates changing circumstances, modifying own behaviour and/or views. Able to adjust easily to new conditions.
Well organised	Controls tasks in a well thought out and critical manner.