Sales and Customer Service

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Job Description

HONOR is a globally leading provider of smart devices. Embracing the brand philosophy of "Embrace the Future," it focuses on delivering technology products with trendy designs and cutting-edge performance for young people worldwide. Its product portfolio covers smartphones, tablets, laptops, smart wearables, smart screens, and more. With independent design and marketing teams, HONOR has launched a wide range of products，quickly establishing itself as a top player in the domestic online market. 1. In the Chinese market: In 2023, HONOR consistently ranked among the top five in terms of shipments in the Chinese market and was the only major brand to achieve positive growth. In the first quarter of 2023, its year-on-year growth rate exceeded 30%. In the first quarter of 2024, according to IDC data, HONOR captured a 17.1% market share, tying for first place in the Chinese mainland market, with shipments growing 13.2% year-on-year. 2. In the international market: In 2023, HONOR ranked seventh globally in smartphone shipments. In the first quarter of 2024, according to Canalys data, HONOR held a 4% global market share, ranking among the top seven worldwide, with shipments increasing by 5% year-on-year.

A customer service sales representative plays a key role in driving business growth by generating leads and building strong customer relationships. They engage directly with clients to suggest products and services tailored to individual needs. An effective representative proactively identifies potential concerns and delivers thoughtful, solution-oriented support to ensure customer satisfaction. Honor Tech Electronics Pte is seeking seasoned Sales and Customer Service professionals to join their team, based in MHCC, Suva. This role involves selling mobile phones, tablets, computers, and other related products. In addition to the hourly wage, an additional corresponding commission will be provided for each unit sold. This position reports directly to the General Manager of HONOR Fiji.

Outcomes

Organisational Stakeholders
1. Sales Services
Consistently meet or exceed the sales benchmarks outlined by the manager. Precisely document customer details, sales transactions, and other relevant information using digital systems or written formats Engage with clients in English or other regional languages, or direct them to a qualified team member when necessary Reach out to both new and existing clients to understand their needs and preferences Showcase product features by demonstrating how they effectively address customer challenges Provide clear and accurate responses to inquiries regarding products and services Handle pricing discussions, negotiate terms, and draft comprehensive sales agreements Work collaboratively across various departments to support business objectives Keep customer contact records up to date and follow up regularly to nurture ongoing relationships
2. Teamwork and cooperation
Cooperation within the team and greater function / department Cooperation across functions / departments Work collaboratively to achieve the set targets and goals
3. Organisation's image and value standards demonstrated and promoted
Collaborate with other teams in the organisation for the benefit of the organisation Monitor and encourage team members to uphold image and value standards Uphold and demonstrate the organisation's image and values
Product's Stakeholders
1. Customer Service
Conduct both informal and formal assessments to identify customer needs and recommend suitable products and services Build strong relationships with customers by engaging in a warm, approachable, and supportive manner Uphold a polished and professional appearance to consistently reflect the company’s brand image Actively participate in training sessions and apply newly acquired skills effectively in daily operations Promote a collaborative and respectful team environment within the customer service and sales department Stay well-informed about the latest offerings and updates on products and services to better assist customers

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Risk Management	Analyse and manage risk.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Promotion	Promote the value of the products/services offered by the organisation.
Commercial Focus	Optimize the commercial viability of the organisation.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Quality Focus	Deliver quality.
Organisational Values	Display the organisation's image and value standards.
Social and Cultural Awareness	Respond respectfully and effectively to people of different cultural and social backgrounds.
People
Leadership	Utilise a leadership position to influence people and events and to increase performance.
Problem Solving	Develop practical solutions to a situation.
Negotiation	Reach agreement through discussion and compromise.
Professional
Financial Application	Apply financial principles and practices.
Operational
Environment	Establish and maintain an environmentally friendly organisation
Stock Control	Acquire and monitor stock to meet business needs

Qualifications

Qualification	Discipline	Notes
Desirable
Senior Secondary School - University Entrance	Hospitality and Tourism, Sales/Marketing/Advertising
Preferred
Certificate	Hospitality and Tourism, Sales/Marketing/Advertising
Preferred
Diploma	Hospitality and Tourism, Sales/Marketing/Advertising

Work Knowledge and Experience

1. •Certificate, Diploma, or Bachelor’s Degree preferred; equivalent practical experience also considered •Previous experience in mobile phone sales is a valuable asset. •At least 2 years of experience in customer service or sales is highly desirable •Proven ability to work collaboratively and support team members in a customer service environment •Strong verbal communication skills in English •Comfortable interacting daily with customers from diverse cultural and social backgrounds •Self-motivated and capable of making routine decisions independently •Exceptional organizational skills and keen attention to detail •Knowledge of customer service best practices and a willingness to engage in ongoing training and development •Thrives in a fast-paced, dynamic work setting. •Eligibility criteria may be relaxed for outstanding candidates. For specific salary and benefits, further discussion can be held with the General Manager of HONOR Fiji.

Requirements

Language Proficiency
Excellent command of English

Interactions

Interaction	Comments
Internal
All employees
Management Team
External
Customers
Suppliers

Attributes

Attribute	Definition
Behavioural Styles
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Energetic	Constantly active and driven to put in effort. Works hard to promote an enterprise.
Innovative	Devises new and creative ways to do things comes up with original ideas.
Interpersonal Styles
Empathic	Has the ability to understand somebody else's feelings or difficulties.
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Flexible/Adaptable	Readily accommodates changing circumstances, modifying own behaviour and/or views. Able to adjust easily to new conditions.
Holistic thinker	Considers issues/situations as a whole rather than analysing or dissecting the parts.
Well organised	Controls tasks in a well thought out and critical manner.

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