PMO Manager

---

Job Description

Westpac Fiji is part of the Westpac Group, one of the leading financial services providers in the Asia-Pacific region. With more than a century of presence in Fiji, Westpac has played a central role in supporting individuals, businesses, and communities through trusted banking services and financial expertise.

The PMO Manager ensured projects and programs executed consistently, transparently, and effectively across their lifecycle while working closely with the Portfolio Director to safeguard outcomes by embedding robust controls, aligning resources and schedules, and holding everyone accountable to project objectives and frameworks, reports to.

Outcomes

Organisational Stakeholders
1. Project Oversight
Actions related to project investment, funding approvals, and governance direction recommended. Submissions for funding approvals coordinated. Projects delivering agreed capabilities on scope, schedule, budget, and benefits monitored. Project schedule managed, and key interdependencies tracked. Strategic input into policy or reporting changes impacting project performance provided.
2. Project Governance
Adherence to frameworks including Project Execution, Project Governance, Risk, Change, and Financial Accounting ensured. Governance forums such as status updates, working group, and deep dive sessions facilitated. Completion and approval of mandatory documentation for compliance and audit purposes ensured. Change control overseen and change records approved per project requirements. Project Management Plan outlining operating rhythms, procedures, and controls developed and maintained. Program registers to track risk, decisions, milestones, assets, and financial approvals implemented and managed.
3. Project Reporting
Consistent reporting timelines and structures across projects established and coordinated. Status reporting reviewed for completeness, clarity, and transparency. Ongoing health checks and escalation of delivery risks or issues provided. Financial reporting from Enterprise Project Finance consolidated for Steering Committee packs and executive reporting.
4. Stakeholder Engagement
Vendor and partner performance monitoring overseen. PMO communication ensured to be timely, relevant, and aligned with stakeholder needs. Strong working relationships with Project Directors, Delivery Managers, and Governance leads fostered.
5. RAID Management
Comprehensive risk management plans ensured to be developed, updated, and followed. Unresolved or critical risks/issues monitored and escalated as required. Assumptions and dependency maps regularly reviewed and validated. RAID registers managed and documentation processes ensured to be followed.
6. People Leadership & Operational Support
Performance accountabilities and delegated authorities within the PMO defined. Workloads managed and ad hoc support balanced against core deliverables. Onboarding, coaching, and mentoring of PMO team members supported. Ad hoc delivery support, guidance on governance frameworks, and resourcing gaps filled as needed.

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Risk Management	Analyse and manage risk.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Commercial Focus	Optimize the commercial viability of the organisation.
Organisational Values	Display the organisation's image and value standards.
Social and Cultural Awareness	Respond respectfully and effectively to people of different cultural and social backgrounds.
People
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Problem Solving	Develop practical solutions to a situation.
Learning	Develop the competencies of self and others to enhance performance.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Financial Application	Apply financial principles and practices.
Technology Application	Apply technology.

Qualifications

Qualification	Discipline	Notes
Preferred
Higher Degree incl. Post Grad Cert or Dip	Accounting and Finance, Business Administration	Qualifications in Business, Finance, Project Management or Technology

Work Knowledge and Experience

1. Deep understanding of governance, risk, compliance, and reporting frameworks.
2. Expertise in financial management, program planning, and milestone tracking.
3. Experience managing PMO functions in large-scale, multi-stream programs.

Requirements

Regulatory Compliance Requirements
Certifications such as PMI-PMP, PRINCE2, MSP, or P3O are highly desirable.. Skilled in tools for scheduling, reporting, and financial analysis.

Interactions

Interaction	Comments
Internal
Portfolio Directors
External
Vendors

Attributes

Attribute	Definition
Behavioural Styles
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Innovative	Devises new and creative ways to do things comes up with original ideas.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Punctuality	Completes a required task or fulfills an obligation before or at a previously designated time
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Perceptive	Shows keen insight and understanding of issues or situations.
Realistic	Shows concern for facts and reality, rejecting the impractical.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Challenger	Queries, tests information/beliefs and provokes thought.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Holistic thinker	Considers issues/situations as a whole rather than analysing or dissecting the parts.
Initiative	Takes action and makes decisions without the help or advice of other people.
Well organised	Controls tasks in a well thought out and critical manner.

Apply Now