Test Manager

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Job Description

Westpac Fiji is part of the Westpac Group, one of the leading financial services providers in the Asia-Pacific region. With more than a century of presence in Fiji, Westpac has played a central role in supporting individuals, businesses, and communities through trusted banking services and financial expertise.

The Test Manager ensures the successful design, execution, and delivery of testing outcomes across strategic projects in Pacific, enabling high-quality software solutions that meet business objectives. This position ensures stability in production environments, aligns testing practices with enterprise frameworks best practices, and drives innovation through robust testing methodologies, reports to Head of Regional Projects.

Outcomes

Organisational Stakeholders
1. Quality Management & Service Delivery
Test plans and strategies aligned with enterprise standards developed and delivered. Scope, objectives, and criteria for testing defined. Documentation and governance adherence across all testing practices overseen. Test environments, tools, and resource capability managed. Team of testers led and managed, providing guidance, support, and performance evaluations. Testing activities coordinated, effective communication within the team and with other stakeholders ensured. Test progress monitored, issues and risks escalated, corrective actions implemented as needed, and production stability across projects maintained. Defect lifecycle, including identification, tracking, and resolution of defects managed. Testing processes adherance to established quality standards and best practices ensured. Regular reviews and audits of testing activities conducted to ensure compliance.
2. Partner Enablement
Development teams, internal teams, and external vendors collaborated with to ensure timely resolution of issues. Key relationship management with stakeholders across Group Tech acted. Commercial performance and delivery against KPIs and SLAs ensured.
3. Operational Management
Test reports, metrics, and status updates to stakeholders prepared and presented. Detailed documentation of test plans, test cases, and test results maintained. Teams led and mentored, ensuring optimal structure and role clarity. High-performance culture within the testing domain built.
4. Best Practice & Compliance
Opportunities for process improvements identified and changes to enhance testing efficiency and effectiveness implemented. Updated with the latest testing tools, techniques, and industry trends stayed. Contribution to enterprise testing frameworks and process improvement made. Testing Quality Assurance (TQA) across projects promoted.

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Risk Management	Analyse and manage risk.
Change Management	Implement and manage changing situations resulting from a change in strategic/business.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Promotion	Promote the value of the products/services offered by the organisation.
Commercial Focus	Optimize the commercial viability of the organisation.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
People
Team Orientation	Work in a team towards a common aim.
Problem Solving	Develop practical solutions to a situation.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Financial Application	Apply financial principles and practices.
Technology Application	Apply technology.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Information Technology/Computing	Tertiary education in IT, IS or a related field.
Preferred
Other		ISTQB/ISEB certification (foundation or advanced level).
Preferred
Other		Experience with Agile, Scrum, RAD, JAD, SDLC, Lean and Design Thinking.

Work Knowledge and Experience

1. Mastery in test governance and delivery.
2. Technical expertise in tools and methodologies (manual and automation).
3. Strong familiarity with Group Tech standards and Westpac’s strategic objectives.
4. Understanding of banking systems, customer expectations, and risk management.
5. Deep insight into IT and financial services regulatory landscapes.
6. Domain experience in banking process and regulation.
7. Awareness of emerging technologies and testing trends.

Interactions

Interaction	Comments
Internal
Business Analysts and End Users
External
External vendors and service delivery partners

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Innovative	Devises new and creative ways to do things comes up with original ideas.
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Perceptive	Shows keen insight and understanding of issues or situations.
Realistic	Shows concern for facts and reality, rejecting the impractical.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Challenger	Queries, tests information/beliefs and provokes thought.
Flexible/Adaptable	Readily accommodates changing circumstances, modifying own behaviour and/or views. Able to adjust easily to new conditions.
Imaginative	Generates ideas and images, showing creativity.
Initiative	Takes action and makes decisions without the help or advice of other people.
Numerate	Shows abilities in quantitative thought and expression.
Reflective	Takes a thoughtful and deliberative approach.
Well organised	Controls tasks in a well thought out and critical manner.

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