TLTB Head Office

Helpdesk Administrator

Job Description

The iTaukei Land Trust Board (TLTB), formerly known as Native Land Trust Board (NLTB) derives its existence from the Native Land Trust Act of 1940. Its core mandate is to manage iTaukei Lands with its Vision “To Excel in Land Services and the Economic Empowerment of our Landowners” TLTB Core Business is Sustainable Land Development to enrich the lives and livelihoods of our landowners. Our organizational Values are – Trust & Transparency, Accountability, United. Knowledgeable, Effectiveness & Efficiency and Integrity & Inclusivity.

The position manages the office of the Manager Information Technology Services and provide efficient secretarial/word processing support as well as implement IT services.

Outcomes

Organisational Stakeholders
1. Information Systems
Helpdesk knowledge base maintained Regular and timely reports to IT Manager All information requests logged Solved software related problems and new software installed All work carried out by third parties logged, and software that has direct implementation on systems availability ensured Internet, mail client and telephone related patches and modifications installed, maintained and reported Internal and external mail system for all TLTB networked staff accessible and maintained Information technology system uptime of 100% is ensured Assistance in retrieving quotes for capital expenditure provided E-mail mailbox space on the Exchange Server maintained Assistance provided to Network & Hardware Administrator when required Regular Internet Audits Conducted and reported findings in a timely fashion Registration of Customers on the TLTB Mobile App/Self Service Kiosk advice customers of their access The active directory addition and deletion of new staff managed Email listing for TLTB managed
2. Reporting Implementation
Reports copied and distributed to external and internal customers in a timely fashion EOM Lease Statistics Report and other weekly and fortnightly reports printed and distributed in a timely fashion Confidential records and filing of reports, correspondence and related material accurately maintenance MIT supported through quality documents and presentations maintained Compilation of the IT Annual Report ensured
3. Administrative Duties
IT equipment consumables stock ensured. Supply of bulk processing stationery maintained. Quality and efficient management of administrative duties
4. Innovation Creation
Appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentations for management’s use ensured Implementation and installation and new Information Systems to improve customer service in TLTB: TLTB Live Chat on Intranet and Website; Increase of customers contact information by 15% per annum; submission for endorsement to make the email address compulsory in the Landsoft system; self-service kiosk machines maintained
5. Customer Service
Quality and efficient customer service to all internal and external clients of the Board maintained Manuals and videos to educate and empower staff to attend to their IT issues created. Manuals loaded on the intranet and made accessible in the live chat knowledgebase ensured. Assistance provided to software team when required – testing and assisting with manual creation, Knowledge Base, Training and awareness for new system. (Moodle, Online Market), Intranet update and upload ensured
6. Demonstrate TLTB image and values standards at all times
Integrity of information maintained Confidentiality of information ensured Professional and ethical standards sustained An efficient, safe, healthy, motivated and environmentally-aware workplace
7. Business Excellence ( HPO) Framework
Drive Participation in Quality Circle, Corporate Social Responsibility, Health and Wellness and Team Bonding Activities
8. Compliance
Adherence to Regulations, Policies and Procedures of the Board Implementation of Audit Recommendations. Update Board, Subcommittee and ITDMC on IT matters and progress ensured Compliance in submitting Team monthly report, signing monthly Assurance declaration Form, Risk register update on 1st working day of new month maintained
9. Leadership
Continuous checking, follow-up and ensure all IT Services Projects are proceeding and completed as scheduled
10. Continuous Learning
Continuous learning and development of own skills and knowledge base is ensured
11. Efficient and effective delivery of any other assigned work
.

Responsibilities - Critical Competencies

Competence	Description
Business
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Communication	Exchange information through verbal communication
Customer
Quality Focus	Deliver quality.
People
Team Orientation	Work in a team towards a common aim.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Technology Application	Apply technology.
Operational
Equipment Operation	Control the operation of specialised equipment, plant or vehicles to satisfy the demands of the assignment.
Maintenance	Monitor and/or maintain equipment, plant or vehicles in sound operating order.

Qualifications

Qualification	Discipline	Notes
Preferred
Diploma	Information Technology
Desirable
Degree	Computer Science, Information System

Work Knowledge and Experience

3 years of highly relevant experience in a specific area of work, requiring specialized training
Experience in MS Office 2003 or later; such as MS Word, MS Excel, MS Power, Point, MS Access, MS Exchange, Windows 2003 Server
Ability to be self managing and meet work deadlines
Commitment to quality customer service
IT related background
Ability to work in a team environment
Above average communication skills
Ability to converse in the Fijian and English language
Good character and personality to cope in a stressful work environment
Administrative and presentation skills

Requirements

Language Proficiency
Excellent command of English
Professional Associations
Membership of appropriate Professional Institutions
Regulatory Compliance Requirements
Drivers Licence

Interactions

Interaction	Comments
Internal
All staff
Regional and Headquarters
External
Contractors
Suppliers

Attributes

Attribute	Definition
Behavioural Styles
Innovative	Devises new and creative ways to do things comes up with original ideas.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Interpersonal Styles
Customer/Client Focused	Focused on client and customer satisfaction and ensuring high levels of service are maintained at all times
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Team Oriented	Enjoys being with others as part of a group or team.
Realistic	Shows concern for facts and reality, rejecting the impractical.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Disciplined / Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach
Initiative	Takes action and makes decisions without the help or advice of other people.
Intuitive	Makes mental leaps without going through a rational thought process. Apparent ability to acquire knowledge without a clear inference or the use of reason.
Well Organized	Controls tasks in a well thought out and critical manner

Apply Now

Apply Now Job Description

Suva, Fiji

Location

06 Sep 2025

Date Posted

9 days to go

Closing Date

N/A

Salary

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