Employee Relations Coordinator

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Job Description

Fiji Airports Pte Limited trading as Fiji Airports (FA) is a fully Government-owned Commercial Company (GCC). The company was established on 12 April 1999 under the Public Enterprise Act, 1996. It was formed following the reorganisation of the Civil Aviation Authority of Fiji (CAAF). FA owns and operates Nadi International Airport and manages Nausori Airport including 13 other domestic outer island airports on behalf of the Government. It also provides Air Traffic Management (ATM) services in the Nadi Flight Information Region (Nadi FIR (Flight Information Region)). This includes the air space of Fiji, Tuvalu, New Caledonia, Kiribati and Vanuatu, covering an area of 6.0 million square kilometers. FA is governed by its Board and reports to the Prime Minister and Minister for Public Enterprises.

The Employee Relations Coordinator collaborates with management to maintain positive union relations and lead initiatives that strengthen employee engagement and organisational culture. The role applies innovative tools and techniques to enhance workforce productivity and continuously improve HR policies and procedures in alignment with world-class practices. The role reports to the Manager People, Organisation Development & Culture (MPODC).

Outcomes

Organisational Stakeholders
1. Employee Engagement and Culture Transformation
Employee engagement programs designed, planned, and executed aligning with organizational goals. Employee surveys developed and implemented to gather feedback on workplace satisfaction. Survey data analyzed to identify trends and areas for improvement. Open communication and transparency promoted through platforms created for employee feedback. Employee recognition programs organized and managed.
2. Employee Development and Training
Needs assessments conducted to identify training requirements. Training programs developed and scheduled based on identified needs. Effectiveness of training programs evaluated and necessary adjustments made. Career development plans for employees created and communicated.
3. Wellness and Work-Life Balance
Wellness initiatives developed and coordinated to support physical and mental health. Staff welfare monitored and acted upon through regular check-ins and surveys. Safe and secure work environment promoted by ensuring compliance with safety regulations.
4. Policy Development and Compliance
HR policies influenced and reviewed across all HR functions through regular audits and gap analyses. Compliance with industry regulations and internal standards ensured by updating policies accordingly. HR policies consistently monitored and applied across the organization.
5. Employee Relations and Conflict Resolution
Workplace conflicts assisted in resolution through mediated discussions. Positive and respectful work environment promoted through conflict resolution training programs. Employee relations cases tracked and reported to identify trends and recommend improvements.

Responsibilities - Critical Competencies

Competence	Description
Business
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Organisational Values	Display the organisation's image and value standards.
Social and Cultural Awareness	Respond respectfully and effectively to people of different cultural and social backgrounds.
People
Team Orientation	Work in a team towards a common aim.
Learning	Develop the competencies of self and others to enhance performance.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Technology Application	Apply technology.

Qualifications

Qualification	Discipline	Notes
Preferred
Other		Bachelor’s Degree in Human Resources, Business Administration, or related field.
Desirable
Higher Degree incl. Post Grad Cert or Dip	Human Resource Management

Work Knowledge and Experience

1. 5-8 years of experience in Employee Relations and Industrial Relations.
2. Strong interpersonal and relationship-building skills.
3. Experience with analytical and problem-solving skills.

Requirements

Language Proficiency
Excellent command of English
Professional Associations
Membership of appropriate Professional Institution
Regulatory Compliance Requirements
Police Clearance

Interactions

Interaction	Comments
Internal
All employees
Management Team
External
Suppliers
Statutory Authorities
Unions

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Empathic	Has the ability to understand somebody else's feelings or difficulties.
Perceptive	Shows keen insight and understanding of issues or situations.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Well organised	Controls tasks in a well thought out and critical manner.

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