Reservations Consultant - Linguistics (Japanese, Mandarin, Cantonese, Korean, German, French, Dutch, Spanish, Italian or Portuguese)

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Job Description

Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service. Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.

We are looking for people who speaks fluent Linguist language(s) to join our growing organization and share in the success of this venture. Role can either be based in Suva, Nadi or Lautoka. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing your career.

Responsibilities - Critical Competencies

Competence	Description
Business
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Quality Focus	Deliver quality.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.

Work Knowledge and Experience

1. Native or fluent in both written & spoken.
2. Commitment towards delivering exceptional customer services to internal and external customers via phone and email.
3. Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances.
4. Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment.
5. Considerable working knowledge of Microsoft Word and Excel

Requirements

Language Proficiency
Must have excellent written and oral skills.
Regulatory Compliance Requirements
Police Clearance

Interactions

Interaction	Comments
External
Customers & clients

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Thinking Styles
Well organised	Controls tasks in a well thought out and critical manner.

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