Assistant Manager - Leasing Operations Support

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Job Description

Asco Motors is a subsidiary of Toyota Tsusho South Pacific Holdings and is the only authorized dealer and distributor of Toyota and Yamaha in Fiji. When you join Asco Motors, you will become part of a global company that promotes a family-friendly environment and seeks to achieve world-class standards in all areas of our business. In Fiji, Asco Motors is an automotive dealer/distributor and employs over 300 staff. Asco Motors markets quality products and services with franchises that include Toyota, Yamaha, Bridgestone, Kobe, Massey Ferguson, and Avis

The Assistant Manager - Leasing Operations Support provides support and oversight of the efficient execution of lease operations, with a focus on financial accuracy, process compliance, team capability development and high customer satisfaction. The role reports to the Manager of Financial Services.

Outcomes

Organisational Stakeholders
1. Financial Management
Lease-related financial transactions diligently monitored and validated, including charges for servicing, repair, and maintenance. Budgeting and forecasting for leased assets supported, including expense tracking and variance analysis. Timely invoicing, collections, and payment processing ensured as per lease terms. Competent and efficient assistance provided to the Manager Financial Services in financial reporting and audits related to leasing activities.
2. Operational Process Management
Management of End-to-end lease lifecycle operations ensured including vehicle fines, GPS, insurance, towing, and purchase order verification. Implementation and monitoring of SOPs and processes to align lease operations guaranteed. Appropriate management of expenses ensured with internal controls in place. Timely submission of monthly expenses reports maintained according to the allocated budget with countermeasures for improvement. Effective collaboration with cross-functional teams (Panel/Service/tyres) ensuring smooth operations. Effective oversight of lease operations across multiple locations and travel within the country when required to support branch activities and audits.
3. Customer Service and Relationship Management
Timely and professional resolution of lease-related inquiries and disputes ensured. Maintenance of accurate and clear communication channels with all stakeholders ensuring consistent professionalism in all interactions. Managed and maintained strong internal and external customer relationships, fostering positive and productive business partnerships.. A service-oriented approach is fostered within the lease operations team. Stakeholder satisfaction tracked and improved through feedback and KPI monitoring.
4. Learning and Development
Periodic knowledge-sharing sessions on lease policies, tools, and compliance requirements  conducted. Timely identification of gaps in team knowledge ensured and appropriate training interventions recommended. Remain abreast industry best practices and regulatory changes and communicate relevant updates to the team. Mentorship of junior team members and a culture of continuous learning and improvement is fostered.

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Risk Management	Analyse and manage risk.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Commercial Focus	Optimize the commercial viability of the organisation.
Quality Focus	Deliver quality.
People
Leadership	Utilise a leadership position to influence people and events and to increase performance.
Team Orientation	Work in a team towards a common aim.
Learning	Develop the competencies of self and others to enhance performance.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Financial Application	Apply financial principles and practices.
Mathematical Reasoning	Apply mathematical reasoning.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Accounting and Finance, Business Administration	or a related field.

Work Knowledge and Experience

1. 2–3 years’ experience in lease administration, lease operations, or a related field will be an advantage.
2. Strong understanding of leasing processes, policies, and operational procedures.
3. Proven ability to manage multiple priorities and meet deadlines effectively.
4. Process-driven with strong analytical and problem-solving skills.
5. Excellent communication and interpersonal abilities, with a focus on customer service and collaboration.
6. Must hold a valid driving license.

Requirements

Regulatory Compliance Requirements
Driver’s License

Interactions

Interaction	Comments
Internal
All internal stakeholders.
External
All external stakeholders.

Attributes

Attribute	Definition
Behavioural Styles
Detail oriented	Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Resilient	Cope positively with stress and catastrophe. Bounces back from setbacks, mistakes or misfortunes.
Interpersonal Styles
Forthright	Speaks out frankly without hesitation, showing a direct manner.
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Conscientious	Demonstrates a sense of right and wrong and a personal obligation to do the right thing.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Holistic thinker	Considers issues/situations as a whole rather than analysing or dissecting the parts.
Numerate	Shows abilities in quantitative thought and expression.

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