Senior Estate Officer - Tourism

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Job Description

The iTaukei Land Trust Board (TLTB) formerly known as Native Land Trust Board (NLTB) derives its existence from the Native Land Trust Act of 1940. Its core mandate is to manage iTaukei Lands with its Vision “To Excel in Land Services and the Economic Empowerment of our Landowners" TLTB Core Business is Sustainable Land Development to enrich the lives and livelihoods of our landowners. Our organizational Values are – Trust & Transparency, Accountability, United. Knowledgeable, Effectiveness & Efficiency and Integrity & Inclusivity.

Strategise, monitor and advice tourism policies, plans, procedures of the Board and ensures efficient and effective provision of estate management services to the Board’s clients to achieve the Board’s missions and objectives. The role is accountable to the Manager Tourism.

Outcomes

Organisational Stakeholders
1. Outcome
1. Estates Work Unit’s objectives, policies, client management strategies and case management programs within the context of the overall goals, and  targets set are established and achieved. 2. Efficient Work Practices - Accurate and timely submission of  plans, work schedule, budgets, reports and forecasts to the manager - Knowledge of land management and valuation principles and practice applied - Negotiation and consultation skills are achieve results which are mutually satisfying to parties while achieving business outcomes 3. Leadership Role - Estates Work Unit activities appraised according to overall objectives and continuous monitoring and evaluation of performance - Fully resourced Estates Work Unit achieves case management goals and targets through proper planning, directing and controlling work allocation - Fully competent and effective staff through efficient supervision, training and mentoring - Performance, competency profile, motivation and morale of Estates Work Unit staff ensured 4. Case Management - Relevant cases undertaken and provision of individual case advice as required in accordance with established delegations and perceived risk - Delegated authority in accordance with established procedures and guidelines such as attendance at Provincial Council Meetings, Court hearings as Board’s witness as required 5. Legal Compliance - TLTB is 100% compliant with the Fiji Land tenure systems and all relevant legislation and regulation 6. Risk Management - Reduction in accumulated arrears - Customer dissatisfaction addressed - OHS compliance sustained 7. Customer Service - Quality and efficient customer service for internal and external clients of the Board. 8.TLTB image and values standards demonstrated at all times - integrity of information maintained - confidentiality of information ensured - professional and ethical standards sustained 9. Continuous Learning - Continuous learning and development of own skills and knowledge base is ensured.

Responsibilities - Critical Competencies

Competence	Description
Business
Business Performance	Manage the performance of the organisation.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Communication	Exchange information through verbal communication
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Quality Focus	Deliver quality.
People
Self-Management	Manage your priorities and objectives efficiently and effectively
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Land Management & Development /Real Estate/ Landuse Planning/ Tourism/ Resource Management/Resource Economics/Geography or Equivalent
Desirable
Higher Degree incl. Post Grad Cert or Dip	Land Management & Development /Real Estate/ Landuse Planning/ Tourism/ Resource Management/Resource Economics/Geography or Equivalent

Work Knowledge and Experience

1. 8 years advanced experience in Tourism and Estate Management
2. Demonstrated ability to develop and manage work unit teams
3. Demonstrated ability to manage and deploy resources to address case management and service delivery standards
4. Understanding of and appreciation of the Fiji land tenure system and associated legislation and key stakeholder requirements
5. Demonstrated experience in land management and/or valuation of land and/or leasing services
6. Undergone Leadership & management Development Training or equivalent
7. Demonstrated ability to lead change
8. Demonstrated commercial and business acumen
9. Negotiation and consultation skills are adequate to achieve results which are mutually satisfying to parties while achieving business outcomes
10. Demonstrated commitment to quality customer service
11. Establishes high personal standards and serves as an effective role model
12. A good understanding of strategic planning and monitoring and evaluation processes
13. Experience in the use of GPS and GIS
14. Knowledge of land management and valuation principles and practice
15. Negotiation and consultation skills

Requirements

Language Proficiency
Excellent command of English
Knowledge of another language
Professional Associations
Member of the Fiji Institute of Valuers
Registered Valuer
Regulatory Compliance Requirements
Drivers Licence

Interactions

Interaction	Comments
Internal
Employees
Management Team
Regional and Headquarters
External
Clients
Government Officials
Industry Associations
Landowners
Provincial Councils'
Tenants
City and Town Councils

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Achiever	Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Reliable	Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
Interpersonal Styles
Consensus seeker	Works to achieve group solidarity and general agreement and harmony.
Realistic	Shows concern for facts and reality, rejecting the impractical.
Team Oriented	Enjoys being with others as part of a group or team.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Decisive	Reaches conclusions, promptly and firmly.
Well Organized	Controls tasks in a well thought out and critical manner

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