Centrecom Fiji
Senior Systems Engineer [Suva]
Job Description
Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service. Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
We pledge to prove IT can make a real difference to our staff & clients. We work hard to ensure we understand what our customers need in order to provide efficient customer service. We are looking for a Senior Systems Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure.
Responsibilities - Critical Competencies
| Competence | Description |
|---|---|
| People | |
| Team Orientation | Work in a team towards a common aim. |
| Problem Solving | Develop practical solutions to a situation. |
| Professional | |
| Technical Strength | Demonstrate knowledge of a specialist discipline. |
| Compliance | Comply with relevant laws and the policies and procedures of the organisation. |
Qualifications
| Qualification | Discipline | Notes |
|---|---|---|
| Preferred | ||
| Degree | Information Technology | |
Work Knowledge and Experience
- Degree in IT with 5 -7 years of industrial experience or MCSE certified.
- Strong experience with virtualization technologies (e.g., VMware vSphere, Hyper-V).
- Proficiency in Windows Server (Active Directory, Group Policy, DNS, DHCP).
- Linux server administration experience (Red Hat, Ubuntu, CentOS).
- Cloud platform experience (Microsoft Azure, AWS, or GCP).
- Experience with enterprise backup and disaster recovery tools.
- Strong understanding of cybersecurity fundamentals and secure configurations.
- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access), MS Visio, and MS Project Support / Maintain Windows Server Operating Systems
- Experience with Managing Microsoft Exchange Environment, Email Security and Gateway
- Experience working with SolarWinds or similar monitoring tool
- Platform Knowledge in Meraki Networks
- Network Administration – VPN, VLAN, etc would be an added advantage
Requirements
| Regulatory Compliance Requirements |
|---|
| Police Clearance |
Attributes
| Attribute | Definition |
|---|---|
| Behavioural Styles | |
| Accepting/compliant | Shows a willingness to go along with things and a compliance with expectations. |
| Accountable | Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal. |
| Achiever | Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment. |
| Detail oriented | Attends to the small elements of a task/activity, ensuring completeness and accuracy. |
| Punctuality | Completes a required task or fulfills an obligation before or at a previously designated time |
| Reliable | Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work. |
| Interpersonal Styles | |
| Realistic | Shows concern for facts and reality, rejecting the impractical. |
| Self-sufficient and assured | Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one's own abilities. |
| Team Oriented | Enjoys being with others as part of a group or team. |
| Trusting | Places confidence in others without misgivings, relying on their ability, character, and truthfulness. |
| Thinking Styles | |
| Disciplined/Systematic | Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach. |
| Flexible/Adaptable | Readily accommodates changing circumstances, modifying own behaviour and/or views. Able to adjust easily to new conditions. |
| Well organised | Controls tasks in a well thought out and critical manner. |
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