Operations Interface Manager

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Job Description

Fiji Airports Pte Limited trading as Fiji Airports (FA) is a fully Government-owned Commercial Company (GCC). The company was established on 12 April 1999 under the Public Enterprise Act, 1996. It was formed following the reorganisation of the Civil Aviation Authority of Fiji (CAAF). FA owns and operates Nadi International Airport and manages Nausori Airport including 13 other domestic outer island airports on behalf of the Government. It also provides Air Traffic Management (ATM) services in the Nadi Flight Information Region (Nadi FIR (Flight Information Region)). This includes the air space of Fiji, Tuvalu, New Caledonia, Kiribati and Vanuatu, covering an area of 6.0 million square kilometers. FA is governed by its Board and reports to the Prime Minister and Minister for Public Enterprises.

The Operations Interface Manager is a key role designed to bridge the critical gap between operational teams and project delivery. This position requires a strong understanding of airport operations to ensure projects are executed seamlessly and align with operational needs. By fostering clear communication and collaboration among departments, the manager provides strategic oversight that safeguards operational continuity while driving project success. This role reports to the Senior Projects Manager.

Outcomes

Organisational Stakeholders
1. Stakeholder Liaison & Coordination
Ensure seamless coordination between project delivery teams and airport operations by proactively aligning timelines, access needs, and operational constraints to prevent delays and operational disruptions. Enable safe and compliant work execution through timely facilitation of permits‑to‑work, airside access, security clearances, isolations/LOTO, energisation approvals, and required inspections by consultants or regulators. Reduce delivery risks by identifying, monitoring, and managing interdependencies across engineering, safety, security, IT, commercial, and operational workstreams. Strengthen stakeholder engagement and accountability by maintaining an up‑to‑date stakeholder register and clear escalation pathways. Improve decision‑making and project transparency by issuing accurate, timely meeting minutes and action trackers that drive follow‑through and closure.
2. Operational Impact
Protect operational safety, service continuity, regulatory compliance, and passenger experience by proactively assessing, quantifying, and mitigating the operational impacts of all project activities. Ensure construction works integrate seamlessly with airport operations through rigorous evaluation of effects on passenger flows, aircraft movements, and security protocols. Support informed decision‑making by delivering structured, multi‑factor impact assessments for airside and landside works covering safety, capacity, service levels, passenger movement, security, and maintenance implications. Minimize operational disruption by aligning works with approved operational windows and validating all required permits and clearances. Strengthen governance and accountability by submitting impact assessments through PMO and Change Control processes and securing timely stakeholder approvals. Enhance operational resilience by developing clear contingency and rollback plans to manage unforeseen issues or disruptions.
3. Safety Oversight
Safeguard airport operational safety and regulatory compliance by ensuring all construction activities meet airport safety standards and never compromise live operations. Reduce safety risk and operational exposure through rigorous review of planned works, validating mitigations, contingencies, and rollback strategies before approvals. Enable safe commencement of works by coordinating and completing all required safety and security inspections with airport authorities, consultants, and regulators, securing signoffs in advance. Minimize disruption to airport operations by aligning construction activities with operational constraints, traffic patterns, and peak passenger/aircraft periods. Maintain continuous compliance during execution by monitoring works throughout delivery and commissioning, escalating immediately when risk thresholds or safety conditions are breached. Strengthen safety culture and incident prevention by leading incident and near‑miss reporting, driving root‑cause analysis, and implementing corrective and preventive actions.
4. Enhanced Communication & Transparency
Enhance stakeholder alignment and reduce miscommunication risks by establishing clear, timely, and traceable communication across all project and operational groups. Improve responsiveness and accountability by defining and enforcing communication protocols, including SLAs, escalation pathways, and standardised templates. Protect operational continuity through the timely issuance of disruption and advisory notices aligned with operational constraints and impact windows. Strengthen cross‑functional coordination by chairing and actively participating in interface meetings that drive clarity, resolve conflicts, and accelerate decision‑making. Increase project visibility and readiness assurance by maintaining real‑time dashboards and trackers for permits, RFIs, approvals, and operational readiness milestones. Ensure traceability and operational assurance by capturing stakeholder acknowledgments for high‑impact advisories and critical operational notices.
5. Change Management
Strengthen stakeholder alignment and operational certainty by serving as the primary liaison for airlines, tenants, regulators, ground handlers, utilities, and internal operations teams. Ensure clear understanding and readiness for operational change by delivering impact briefings and change communications, capturing stakeholder acknowledgments for full traceability. Protect the stability of live airport operations by ensuring all changes affecting assets, systems, schedules, and stakeholders are fully identified, assessed, approved, communicated, and implemented through a controlled and auditable process. Improve governance and risk transparency by maintaining a comprehensive Change Register that records impact ratings, approvals, dependencies, and implementation status.
6. Reporting & Monitoring
Enable informed, data‑driven decision‑making and strong governance by ensuring accurate, timely, and transparent reporting of project progress, operational readiness, risks, and compliance performance against key KPIs. Improve operational oversight and accountability by developing and maintaining robust reporting frameworks that track interface actions, permits, safety compliance, and operational impacts, ensuring leaders have clear visibility of emerging risks and readiness status.

Responsibilities - Critical Competencies

Competence	Description
Business
Strategic Development	Establish the strategic direction and steer the organisation towards its goals
Risk Management	Analyse and manage risk.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Documentation	Communicate using formal business writing.
Communication	Exchange information through verbal communication
Customer
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Quality Focus	Deliver quality.
People
Leadership	Utilise a leadership position to influence people and events and to increase performance.
Team Orientation	Work in a team towards a common aim.
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Problem Solving	Develop practical solutions to a situation.
Negotiation	Reach agreement through discussion and compromise.
Innovation	Use original and creative thinking to make improvements and/or develop and initiate new approaches.
Professional
Technical Strength	Demonstrate knowledge of a specialist discipline.
Compliance	Comply with relevant laws and the policies and procedures of the organisation.
Operational
Health and Safety	Establish and maintain a safe and healthy work environment.

Qualifications

Qualification	Discipline	Notes
Preferred
Degree	Engineering	Operations Management, Project Management, Business Administration or a related field.

Work Knowledge and Experience

1. Minimum of 8 years in operations, systems integration, project management, or interface coordination roles.
2. Demonstrated experience in operational readiness, process integration.
3. Experience in large-scale infrastructure development.
4. Comprehensive understanding of airline/airport operations, including flight, maintenance, ground handling, safety, and regulatory environments.
5. Deep knowledge of international aviation standards and regulations (ICAO, EASA, FAA, IATA).
6. Ability to translate operational requirements into project deliverables within aviation programs.
7. Skilled in producing operational impact assessments, interface matrices, and readiness reports.
8. Proficiency in briefing senior leadership and operational teams.

Requirements

Language Proficiency
Excellent command of English
Professional Associations
Membership of appropriate Professional Institution
Regulatory Compliance Requirements
Driver’s License
Police Clearance

Interactions

Interaction	Comments
Internal
Fiji Airport Sections
Project Management Office (PMO):
External
CAAF
Airlines
Air Terminal Services
Contractors
Tenants

Attributes

Attribute	Definition
Behavioural Styles
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Interpersonal Styles
Objective	Impartial and honest in dealings with others, eliminating own feelings and view to reach a balanced judgement.
Team Oriented	Enjoys being with others as part of a group or team.
Forthright	Speaks out frankly without hesitation, showing a direct manner.
Thinking Styles
Analytic	Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Decisive	Reaches conclusions, promptly and firmly.
Disciplined/Systematic	Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.

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