Manager Experience

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Job Description

The Fiji Museum is dedicated to preserving the cultural heritage of Fiji’s Indigenous people and the diverse communities that have settled in the country over the past 200 years. As the national museum, it collects, cares for, and shares over 10,000 objects, textiles, artworks, archaeological finds, natural history specimens, and archival photographs. Through these collections, the museum tells the story of Fiji’s history. Established in 1904, the museum was created to protect and preserve Fiji’s cultural heritage and to provide a space for the public to engage with and appreciate the nation’s rich and diverse history

The role is responsible for the development and delivery of visitor experience programmes including events, education programmes, community outreach initiatives, volunteer engagement and public programming aligned with Fiji Museum exhibitions, collections and archaeology programmes. The role ensures visitor engagement, educational impact, and community participation while supporting the Museum’s cultural, heritage and learning mandate. The role reports to the Chief Executive Officer.

Outcomes

Organisational Stakeholders
1. Visitor Experience Programmes Developed and Delivered
Annual events calendar is planned and implemented including exhibitions programmes, cultural events and national commemorations. Public programmes are designed and delivered to increase visitor participation and community engagement. Experience programming is aligned with exhibitions, collections and archaeology programmes in collaboration with Technical Services. Programme participation levels, visitor feedback and engagement metrics are monitored and reported. Partnerships with community organisations, cultural groups and educational institutions are established to support programme delivery.
2. Education and Outreach Programmes Implemented
Education programmes for schools, universities and community groups are designed and delivered. Museum learning experiences are developed to support curriculum based learning and heritage awareness. Outreach initiatives are implemented to engage diverse audiences including youth, elderly groups and vulnerable communities. Mobile and off site education activities are coordinated where required to extend museum reach. Educational content and materials are developed to support visitor learning and programme delivery.
3. Volunteer, Intern and Docent Programmes Managed
Volunteer and docent programmes are coordinated including recruitment, training and scheduling. Internships and student placement programmes are administered in collaboration with educational institutions. Orientation and induction programmes are delivered for volunteers, interns and tour facilitators. Visitor tours and guided experiences are organised to support exhibitions and educational activities. Compliance requirements including clearances and documentation for programme participants are maintained.
4. Visitor Experience Operations Managed
Visitor experience operations are coordinated to ensure high quality visitor engagement. Operational procedures for public programming, events and visitor activities are implemented and maintained. External service providers and programme partners are managed to support visitor experience delivery. Programme logistics, resources and scheduling are coordinated to support efficient operations. Programme outcomes and visitor engagement data are monitored and reported to management.
5. Stakeholder Engagement and Partnerships Maintained
Partnerships with cultural organisations, community groups, schools and universities are established and maintained. Collaborative programmes with government agencies, cultural institutions and NGOs are developed. Programme partnerships contribute to expanded public engagement and heritage education. External stakeholders are engaged to support programme sponsorships and collaborative initiatives.
6. Unit Managed Effectively
Staff performance is managed through the organisation’s performance management system. Work plans, priorities and programme delivery schedules are coordinated for the unit. Unit budget is planned, monitored and managed. Risks associated with public events and programmes are assessed and mitigated. Internal policies, procedures and operational standards are implemented.
7. Organisational Values Demonstrated
Collaboration with other museum units is maintained to support organisational objectives. Staff are supported and encouraged to uphold professional and cultural standards. Fiji Museum values, cultural integrity and heritage stewardship are promoted in all programmes and activities.

Responsibilities - Critical Competencies

Competence	Description
Business
Strategic Development	Establish the strategic direction and steer the organisation towards its goals
Business Performance	Manage the performance of the organisation.
Change Management	Implement and manage changing situations resulting from a change in strategic/business.
Planning	Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
Resource Management	Deliver results through the efficient and effective allocation and use of supplies , equipment and people.
Systems and Procedures	Develop and/or apply procedures to assist the organisation achieve its goals.
Information Analysis	Make informed decisions by collecting and interpreting data and information
Customer
Customer Commitment	Demonstrate a commitment to customer service - both internal and external customers.
Promotion	Promote the value of the products/services offered by the organisation.
Relationship Building	Build beneficial relationships with suppliers and stakeholders.
Quality Focus	Deliver quality.
Social and Cultural Awareness	Respond respectfully and effectively to people of different cultural and social backgrounds.
People
Facilitation	Assist the progress of work ensuring its timely and effective completion.
Innovation	Use original and creative thinking to make improvements and/or develop and initiate new approaches.
Professional
Technology Application	Apply technology.
Operational
Environment	Establish and maintain an environmentally friendly organisation

Qualifications

Qualification	Discipline	Notes
Preferred
Higher Degree incl. Post Grad Cert or Dip	Education
Preferred
Degree	Education

Work Knowledge and Experience

1. Minimum five years relevant professional experience in visitor experience, education programming, cultural programming, tourism operations, or community engagement, including at least three years in a supervisory or management role responsible for programme planning, coordination and staff oversight.
2. Demonstrated experience in developing and delivering public programmes, educational activities, cultural events, or visitor engagement initiatives within museums, cultural institutions, tourism organisations, heritage agencies, or related sectors.
3. Strong knowledge of programme planning, event coordination, community outreach, and visitor engagement practices including the ability to design inclusive programmes that attract diverse audiences.
4. Experience working with schools, universities, community organisations, and cultural groups to develop educational programmes, outreach activities, and collaborative heritage initiatives.
5. Experience managing volunteers, interns, or community facilitators including recruitment, training, scheduling, and supervision.
6. Demonstrated ability to coordinate multi stakeholder activities including exhibitions programming, outreach initiatives, and public events.
7. Understanding of heritage interpretation, museum education practices, and cultural engagement approaches that support visitor learning and participation.

Requirements

Language Proficiency
Excellent command of both written and spoken English
Regulatory Compliance Requirements
Police Clearance
Medical Clearance

Interactions

Interaction	Comments
Internal
Chief Executive Officer
All employees
External
Museum visitors
Community
National Council for persons with Disabilities
Friends of the Museum
Educational Institutions
TTFB

Attributes

Attribute	Definition
Behavioural Styles
Accountable	Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
Innovative	Devises new and creative ways to do things comes up with original ideas.
Integrity	Adherence to moral and ethical principles; soundness of moral character; honesty.
Enthusiastic	Shows high levels of excitement and interest, and expresses positive feelings.
Interpersonal Styles
Empathic	Has the ability to understand somebody else's feelings or difficulties.
Team Oriented	Enjoys being with others as part of a group or team.
Perceptive	Shows keen insight and understanding of issues or situations.
Thinking Styles
Holistic thinker	Considers issues/situations as a whole rather than analysing or dissecting the parts.
Initiative	Takes action and makes decisions without the help or advice of other people.
Well organised	Controls tasks in a well thought out and critical manner.

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